Service Representative Customer
Resume:
AB
ALICIA BROWN
*******@*****.*** 313-***-**** Riverview, United States 48193
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Archway Romulus, MI
Customer Service Representative
03/2016 - 03/2020
Demonstrated excellent communication skills in resolving product and consumer complaints.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Asked probing questions to determine service needs and accurately input information into electronic systems.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Union Second Baptist Church River
Rouge, MI
Office Manager
01/2008 - 02/2016
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Managed office inventory and placed new supply orders. Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Administered payroll and maintained proper documentation of employee personnel.
Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Processed financial documents, contracts, expense reports and invoices. Davenport University Grand Rapids, MI
MBA in Strategic Management
06/2002
Summary
Experience
Education and Training
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