James Nobles

334-***-**** aduxdx@r.postjobfree.com Wetumpka, United States 36092

SUMMARY

Skilled Network Engineer qualified in LAN and WAN environments. Keeps performance high with continuous upkeep and regular maintenance. Quick to troubleshoot and successful at resolving diverse issues. Proudly offering over 8 years' experience in system upgrades, hardware monitoring and performance improvements. An astute employee with knowledge in system repairs and the installation of network components. Skilled in task prioritization and troubleshooting. SKILLS

Network Repairs and Maintenance

Computer Systems Installation

System Upgrades

Performance Improvements

Network Security Management

Disaster Recovery

Hardware Installation

Problem-Solving

Technical Troubleshooting

User Support

Network Security

Interpersonal and Written Communication

Infrastructure Planning and Design

Expansion Projects

Network Problem Solving

Switching Protocols

Network Configuration

Cisco Wireless Routers and Switches

Lifting Network Equipment

Network Operations

EXPERIENCE

Network Administrator, Wind Creek Casino Montgomery, February 2022-Current Montgomery, AL

Worked independently while coordinating project work and support functions with other team members.

Performed routine troubleshooting and network monitoring. Worked closely with end users to solve problems related to hardware and software. Determined and alleviated hardware, software and network issues. Monitored system upgrades, patches and new configurations. Maintained documentation on configurations and maintenance using component labeling and technical diagrams.

Supervised configuration of local area network, wide area network and corporate Internet system.

Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.

Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.

Provided troubleshooting and testing to support network. Supported various operating systems and server technologies. Strengthened networks and infrastructure during outage windows to prevent downtime for essential services.

Tracked network and telephony devices for performance and load threshold metering. Participated in on-call shifts for holidays and weekends in case of system or network-related emergencies.

IT Systems Speacialist,Associate, State of Alabama Office of Information Technology, July 2020-February 2022

Montgomery, AL

Implemented, tested, validated and maintained networking services according to solution designs.

Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.

Designed and implemented enterprise IP networking infrastructure according to clients' parameters.

Held primary responsibility for availability and reliability of network infrastructure. Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.

Performed preventive maintenance of networking hardware and related software. Researched and recommended network equipment and peripheral devices. Replaced faulty or damaged network hardware components to improve performance. Assisted clients and employees by explaining how to properly use network equipment. Performed disaster recovery tasks and data backups to mitigate damages. Designed scalable and user-friendly network architecture to meet business objectives. Educated and trained personnel on new technologies. Provided high-level connectivity support for corporate and business partner systems. Monitored system performance to promote network speed, availability and reliability. Evaluated existing networks and systems for potential weaknesses to support intrusion prevention measures.

Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.

Provided smooth communications by configuring LAN technology, wireless access points and controllers.

Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.

Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.

Responded promptly to information assurance notifications to detect vulnerabilities and protect clients.

Tracked network and telephony devices for performance and load threshold metering. Secured network systems by establishing and enforcing access control policies. Conducted scheduled maintenance during non-peak hours for uninterrupted service. Met with departmental managers to discuss project status and determine action plans. Assisted various departments in maintaining network security by configuring remote routers and firewalls.

Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations. Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.

IT Systems Technician Sr., State of Alabama Office of Information Technology, December 2018-July 2020

Montgomery, AL

Implemented, tested, validated and maintained networking services according to solution designs.

Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.

Designed and implemented enterprise IP networking infrastructure according to clients' parameters.

Held primary responsibility for availability and reliability of network infrastructure. Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.

Performed preventive maintenance of networking hardware and related software. Researched and recommended network equipment and peripheral devices. Replaced faulty or damaged network hardware components to improve performance. Assisted clients and employees by explaining how to properly use network equipment. Performed disaster recovery tasks and data backups to mitigate damages. Designed scalable and user-friendly network architecture to meet business objectives. Educated and trained personnel on new technologies. Provided high-level connectivity support for corporate and business partner systems. Monitored system performance to promote network speed, availability and reliability. Evaluated existing networks and systems for potential weaknesses to support intrusion prevention measures.

Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.

Provided smooth communications by configuring LAN technology, wireless access points and controllers.

Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.

Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.

Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.

Responded promptly to information assurance notifications to detect vulnerabilities and protect clients.

Tracked network and telephony devices for performance and load threshold metering. Secured network systems by establishing and enforcing access control policies. Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.

Conducted scheduled maintenance during non-peak hours for uninterrupted service. Successfully deployed server overhaul of both wired and wireless networks, completing projects ahead of anticipated deadline.

Researched network technology trends and compared to existing architecture to present useful improvement suggestions to clients.

Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.

Met with departmental managers to discuss project status and determine action plans. Maintained production network according to company SLAs to fulfill agreed-upon client specifications.

Assisted various departments in maintaining network security by configuring remote routers and firewalls.

Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions. Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations. IT Systems Technician Sr., State Of Alabama Department Of Corrections, October 2016-December 2018

Montgomery, AL

Implemented, tested, validated and maintained networking services according to solution designs.

Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.

Designed and implemented enterprise IP networking infrastructure according to clients' parameters.

Held primary responsibility for availability and reliability of network infrastructure. Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.

Performed preventive maintenance of networking hardware and related software. Replaced faulty or damaged network hardware components to improve performance. Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.

Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions. Assisted various departments in maintaining network security by configuring remote routers and firewalls.

Laid out cabling plans and ran through buildings to desired locations. Installed, set up and repaired devices and system components. Designed wiring plans for new buildings and built renovations for data and voice communications.

Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.

Measured, cut, spliced and installed wires and cables. Analyzed technical manuals and diagrams to determine proper connections for data communication lines.

Disassembled equipment, inspecting and tested wiring to locate and repair problems. Briefed customers on equipment, usage and product specification. Installed network interface devices and rearranged inside wiring. Installed and repaired distribution racks and cables. Ran wires between components and to outside cable systems. Climbed poles and ladders to install, maintain or inspect equipment. Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.

IT Systems Tech, State of Alabama Emergency Management Agency, August 2014-October 2016 Clanton, AL

Maintained test equipment to safety standards to drive process integrity and data validity. Negotiated with vendors and suppliers to source replacement parts. Troubleshot systems and equipment and ran tests to make effective recommendations. Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience. Trained customers on proper operation, maintenance and safety of newly installed equipment.

Communicated directly with equipment vendors for defective parts return. Followed safety practices to safeguard against injury and damage to property. Utilized hand tools and epoxy to safely splice cables. Updated logs and job reports for completed and pending service calls at shift end. Used bolts, rivets and screws to fasten parts.

Operated various diagnostic tools to determine repair plans. Troubleshot systems to determine appropriate resolution for reported problems with usage. Cleaned, maintained and properly stocked company vehicle to prepare for required duties. Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.

Participated in training to maintain technical expertise and proficiency on applicable equipment.

Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.

Installed and supported hardware and software for desktops, servers and printers. Uploaded, configured and managed antivirus detection software and email applications. Supported various operating systems and server technologies. Maintained documentation on configurations and maintenance using component labeling and technical diagrams.

Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.

Worked independently while coordinating project work and support functions with other team members.

Performed routine troubleshooting and network monitoring. Supervised configuration of local area network, wide area network and corporate Internet system.

Worked closely with end users to solve problems related to hardware and software. Monitored system upgrades, patches and new configurations. Determined and alleviated hardware, software and network issues. Provided troubleshooting and testing to support network. Tracked network and telephony devices for performance and load threshold metering. Liaised with network team to configure, implement and administer LAN and WAN components.

Participated in on-call shifts for holidays and weekends in case of system or network-related emergencies.

Created accounts and configured hardware to support onboarding process for new hires. Integrated cutting-edge infrastructure tools to migrate network operations to virtual server computing environment.

Researched, recommended, configured and supported hardware and software for multiple departments.

Updated hardware and software upon availability and supervised network to eliminate bottlenecks.

Strengthened networks and infrastructure during outage windows to prevent downtime for essential services.

Managed employee access, security roles and permissions. Delivered software patches to network computers and performed regular data backups to for optimum security compliance.

Created new accounts, reset passwords and configured access to servers and file management software for users.

Maintained records, logs and lifecycle documentation of work requests. Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.

Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Devised incisive workarounds and resolutions for IT-related problems. IT Technician, Black Box Network Services, December 2011-August 2014 Montgomery, AL

Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Performed troubleshooting on networking and connectivity issues to restore connections and network access.

Documented repair processes and helped streamline procedures for future technical support actions.

Responded to or escalated tickets based on severity and internal policies governing responses.

Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.

Disassembled computer systems to troubleshoot and resolve hardware issues. Evaluated and tested systems and equipment for compliance with company standards and quality controls.

Installed IP, network equipment and facilities.

Found interim solutions to minimize impact of issues on business. Participated in team, cross-divisional and technical forums. Ordered equipment and services for voice, data and cabling. Maintained generators and UPS batteries for reserve power in event of power failures. Laid out cabling plans and ran through buildings to desired locations. Installed network interface devices and rearranged inside wiring. Designed wiring plans for new buildings and built renovations for data and voice communications.

Read and interpreted technical drawings, maps and blueprints prior to starting tasks. Read and interpreted technical documentation in order to accurately configure equipment. Handled multiple simultaneous deployment projects against strict deadlines. Assisted with developing long-term strategies to accommodate future needs of telecommunications network.

Measured, cut, spliced and installed wires and cables. Provided installation, service and maintenance for broadband internet and digital telephone service.

Installed and repaired distribution racks and cables. Ran wires between components and to outside cable systems. Climbed poles and ladders to install, maintain or inspect equipment. Assembled and installed communication equipment.

Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.

Demonstrated equipment to customers and explained use, responding to inquiries or complaints.

Tested connections to verify power supplies and communication link functionality. EDUCATION AND TRAINING

Bachelor of Science

WGU, Salt Lake City, UT Expected in October 2026

CERTIFICATIONS

CCNA June 2021

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