Assistant Manager Customer Service
Resume:
Matthew R. Denton
Las Vegas, NV 89122
**********@*****.***
SUMMARY
For the last four years while being a stay home father, I also completed a number of online courses to boost my computer literacy and technical skills. I’m very intellectual and understanding with an eye for detail. I excel when resolving issues or figuring out the best course of action for a particular situation. I’m enthusiastic when helping others and get great satisfaction from a job well done. All of the skill sets and experience I gained, and will gain, revolve around customer satisfaction.
EXPERIENCE
Shiftsmart - Private Contractor/Surveyor
September 2022 - PRESENT
●I was responsible for making at least 500 outgoing calls per shift and administering scripted political surveys while complying with company policies
●Engaging in friendly conversation, displaying a professional demeanor and guiding the phone call while entering data to collect completed surveys
Namco, Green Valley Ranch Casino - Assistant Manager
March 2016 - November 2018
●Opening and closing store, collections, deposits, front display, marketing/ promotion suggestions, and arcade game placement
●Cleaning, minor repairs and maintenance to the arcade games and lighting system while maintaining excellent customer service
Champion Auto Detailing - Assistant Manager
April 2009 - December 2015
●I had input on hiring, terminations, pricing, lot setup, and marketing suggestions
●I was responsible for filing invoices for payment records, scheduling employee shifts and tracking job completions, detailing, inspections, touch ups and approvals, scheduling and performing vehicle pick ups and drop offs
EDUCATION
BENJAMIN BOSSE HIGH SCHOOL, 1300 Washington Ave, Evansville, IN 47714 - Diploma
August 1996 - June 2000
Required courses as well as some advanced; including tela-communications 3
AWARDS
I scored in the top 8% in mathematics for the nation and was awarded a 21st scholar award
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