Customer Service Assistant Director

Yvonne Goines

*** ****** * ****** *****, Sandersville, Georgia, 31082, US • 443-***-**** • **********@*****.***

[Problem solving] and [communication] are both areas in which you excel. Expert in [Customer Service] with a strong aptitude for [Project planning] [Conflict Resolution] Professional with extensive experience in [Various] environments. Conflict resolution

Customer service

Relationship development

Self-motivated

Organization

Report writing

Public speaking

Strong verbal communication

Planning and coordination

Project organization

Supervision

Interpersonal and written communication

Food preparation

First Aid/CPR

Food preparation

First Aid/CPR

Sociology - Some college (No degree)

Anne Arundel Community College - Arnold, MD

High School - 1985

Antioch Christian School - Arnold, MD

Daycare Director - August, 1992 to June, 1998

Anne Arundel County Recreation & Parks - Annapolis, MD approximately 40-45 parents and students

Assisted [40-45] customers by answering questions, responding to inquiries, and handling phone requests in an average [12-14 mins]. Created agendas and communication materials for team meetings. Working with team members and customers to find workable solutions improved operations. Worked with parents and staff to improve student behavioral and learning issues with proactive approaches. Assisted the [Assistant Director] department by compiling paperwork and taking detailed meeting minutes. Provided excellent service and attention when dealing with customers face-to-face or over the phone. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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