Client Relationship Manager

Susana Martin

Florida, United States

****.******@******.*** 786-***-****

linkedin.com/in/susana-martin-145234101

Summary

• Motivated and teachable professional. Well-versed in building client relationships, resolving complex issues, and winning customer loyalty.

• Brings a 14 year background maintaining customer satisfaction and contributing to company success.

•Build and maintain ongoing, collaborative relationships with team in order to understand needs as well as encourage new ideas and strategies.

•Possess flexibility and adaptability necessary to take on any roles or projects that need to be filled within the company as needed.

Experience

Client Relationship Manager

SimiTree

Aug 2013 - Present (9 years 5 months +)

•Managed a team of 8 Account Success Representatives to meet and find a way to exceed monthly revenue targets.

•Built client relationships by responding to inquiries and identifying client needs to provide solutions whether internally or offering one of our add-on services.

•Organized daily workflow and assessed appropriate staffing to provide optimal service.

•Conducted training and provided support to my team members to promote productivity, accuracy, and commitment to friendly service which helped to increase customer retention. Education

Polk State College

Associate’s Degree, Liberal Arts and Sciences, General Studies and Humanities 2012 - 2014

Skills

Client Relations • Team Building • Research • Coaching & Mentoring • Inter-departmental Collaboration

• Electronic Medical Record (EMR) • Electronic Data Interchange (EDI) • Denial Management • Appeals • Claims Management

Susana Martin - page 1

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