Customer Service Delivery

DANIEL KIETI.

PERSONAL DETAILS

Nationality : Kenyan

Languages : English

Location : Kenya

Cell No : +254*********

Email : ********@*****.***

Age :32 years

Height/Weight :162cm/65kgs

mailto:***********@*****.***

PROFESSIONAL SUMMNARY

Professional waiter with over 7years of experience and proven ability at servicing banquets and managing special events at restaurant, with effective set up tables and prepare and serve foods and beverages according to set instructions. Tracking record of upselling through suggestive selling techniques. With exceptional sales and customer service.

CORE KNOWLEDGE AND SKILLS

- Attentive to details -POS knowledge

- Excellent communication -Ability to work under high pressure

-Team player -Leadership

WORK EXPERIENCE/HOSPITALITY

Royal Cup Speciality Coffee Qatar November 2021 September 2022

Position: Assistant Supervisor

Overseeing all front and back of the house restaurant operations.

Ensuring customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.

Maintain quality control for all food served.

Manage, train and monitor team members and team lead.

Direct and assign employees as needed to ensure all aspects of quality product or service delivery.

Monitor employee compliance with operational standards along with other department and company policies and practices.

Preparing job descriptions and work schedule.

Relaying productivity concern to the supervisor.

Simit Sarayi bakery Dubai April 2018-October 2021

Position: Senior waiter

Dealing with any problems that arises in the absence of the restaurant manager

Checking with customers to ensure they are enjoying their meals and take action to correct any problem.

Profound knowledge of menu,

Inspecting the food before serving to the customers

Preparing checks that itemize and total meal costs and sales taxes,

Helping and giving answers to regular waiters if any.

Operation falafel Dubai November 2015-february 2018

Position: Restaurant waiter

Duties and Responsibilities

Designating walking in customers positions on the tables,

Handling incoming calls for orders from customers,

Dispatching the delivery team in regards to the relevant orders,

Warm Welcoming customers as they arrive and direct them to seats/table,

Giving out menus and taking orders for food and drinks,

Picking orders from the kitchen/counter and deliver them to customers,

Dealt with bill payment,

Ensured cleanliness of all tables and counter tops.

Alfana Restaurant (Emirati Cuisine) April 2013 to October 2015.

Position: Runner

Duties and Responsibilities

Perform regular cleaning and remove dust from glass surfaces and plates before usage.

Ensure cleanliness of work stations throughout the day and before departure,

Maintain all food and beverages and ensure compliance to all safety practices,

Upgrade standard of quality according to code of conduct,

Coordinate with food servers to ensure adequate supply of food from pantry to customers,

EDUCATIONAL BACKGROUND

Universal Group of Colleges

Diploma in hotel management

St James Secondary School

Kenya certificate of secondary school

Savyobells Academy

Kenya certificate of primary school

ACHIEVEMENTS

Commended for multitasking in the largest and busiest section of the restaurant in peak hours.

Trained new waiters for deployment to the restaurant’s branches across.

Redesigned the restaurant’s menu by providing valuable customer interest input and increasing patronage as a result.

REFEREES

Available upon request

Contact this candidate