Resume

Service Representative Customer

Location:

Riviera Beach, FL, 33404

Posted:

January 26, 2023

Contact this candidate

Resume:

* ** *

Heidi Butler

**** * ***** ****

Palm Beach, Florida 33480

PHONE: 561-***-**** E-MAIL: adux7t@r.postjobfree.com

EDUCATION

Tallinn Health Care College (1993-1996)

● Tallinn, Estonia

● Physicians Assistant Associates Degree

EBS (Estonian Business School) (1996-2000)

● Tallinn, Estonia

● Small business Creation Degree

SKILLS / PERSONAL

● Energetic and outgoing personality.

● Responsible hard working dependable motivated team player who is attentive to details.

● Hobbies: traveling, reading, watching movies, swimming, snorkeling, slaloming, sailing, golfing.

WORK EXPERIENCE

PGA National Resort and Spa March 2016 – 2018

As retail stuff

Palm Beaches Top Golf Shop, one of the nation's largest variety of golf, tennis and sports attire with designer and traditional brands. as retail staff and tended PGA Tour' s Honda Classic as retail staff; I-Style an upscale shop featuring Polo, Robert Graham, Peter Millar, Lilly Pulitzer.

● Worked as team to assist with the daily sales providing an exceptional customer experience, understanding customer needs and expectations;

● stocking, re-merchandising, responsible for merchandise displays, price markdowns, special orders, tracking orders, light cleaning;

● performed store opening and closing procedures including counting registers, completing bank deposits, accurately processed all POS transactions, and inventory functions such as receiving of shipments etc, maintaining a high standard of store maintenance;

● have and maintain product knowledge about retail merchandise that is available for sale.

2 of 4

The Everglades Club February 2013 – 2015

Assistant Golf Shop Merchandiser

The Everglades Club is an exclusive private golf and social club, located on Worth Avenue in Palm Beach. The club was founded in 1919 by Paris Singer. Approximately 20,000 rounds of golf are played on this 18-hole Seth Raynor designed golf course by membership of over 1,000 people.

● Worked as a team to exceed members and guests needs and expectations within the boundary of the rules and regulations of the Everglades Club. Through professional experience and development, strive to make the Everglades Club the highest of the premier facilities in service and member satisfaction.

● Assisted with daily operations in Golf Magazine's Top 100 Golf Shops“ for 2011 & 2012, which grosses $600,000 annually.

● Responsible for merchandise displays.

● Monitor and maintain merchandise levels using the Jonas POS system.

● Interact with members on a daily basis to ensure best customer service possible.

● Place and track special orders.

● Facilitate booking lessons for golf stuff, who accumulate over

$150,000 in lesson revenue and appointment bookings.

● Attended merchandise shows in Atlanta and PGA Golf Show at Orange County Convention Center to select merchandise to fit for the Everglades Club membership.

The Everglades Club - Food and Beverage March 2009 – 2013 Captain/ Server

● Manage the service for members and guests in the dining room. Supervise dining room stuff; assure that member satisfaction standards are consistently attained.

● Receive and greet members and guests.

● Describe and suggest available appetizers, entrees, desserts, alcoholic beverages and wines.

● Help train, supervise and evaluate stuff.

● Inspect the dining room to ensure proper maintenance, cleanliness and safety.

● Enforce established rules, regulations and policies.

● Assist in dining room inventory assessments.

● Assist with service of food and beverages in outlets and for special functions when needed.

New York Yacht Club (NYYC) May 2011 – October 2011 Captain/ Server

The New York Yacht Club is located in Newport, Rhode Island. It is an exclusive, private social club and yacht club with members coming from the Royal Yacht Clubs over six continents. The NYYC was founded in 1844. The organization has over 3,000 members. The NYYC has been host to many large 3 of 4

events. In the 2011 Invitational Cup presented by Rolex for amateur sailors representing their yacht clubs and nations around the world. The Invitational Cup in 2011 included 22 yacht club teams from 16 nations from 6 continents.

● Worked as a team to exceed members and guests needs and expectations.

● Catered to parties ranging from 6 to 100 people. TALLINK AS January 1993 – June 2000

Customer Service Representative

Tallink is the leading provider of high-quality mini-cruise and passenger transport services in the northern Baltic Sea region. This company cruises for an international clientele from Estonia to Finland, Sweden, Germany, Russia and Latvia.

● Assist with service of food and beverages.

● Tended bar

REFERENCES

Thomas J Bresette

Chief Operating Officer

Nantucket Golf Club Inc.

PO Box 313 250 Milestone Road Siasconset,Massachusetts 508-***-****

adux7t@r.postjobfree.com

Jane S. Broderick

Director of Golf;

Golf Shop 561-***-****;

400 Avenue of the Champions;