Phone Representative Office Clerk
Resume:
January ****
To whom it may concern:
My name is Nicole Jackson. I worked in Patient Accounts at New York Presbyterian Hospital for over 23 years and was responsible for billing and follow-up of government insurances including Medicare, Medicaid and Blue Cross.
I am looking to work from home on a part time basis.
I opted for voluntary retirement from my position and my last day of employment was December 31, 2020.
My resume is attached for your consideration.
Sincerely,
Nicole F. Jackson
Nicole F. Jackson
1365 Crossing Lane
Stroudsburg, PA 18360
*******@***.***
EXPERIENCES:
8/97 - 12/31/20 NEW YORK PRESBYTERIAN HOSPITAL
525 East 68th Street
New York, NY 10065
ACCOUNT REPRESENTATIVE:
Began as a phone representative from 8/97 through 4/98. Duties included:
Received and processed information required to submit claims to insurance companies
Ensured that all bills were complete (insurance identification numbers, etc.)
Obtained and submitted all attachments as required such as medical records
Ensured that all bills were submitted in the accepted time frame and format
Secured promise of payment from patients for all non covered charges
Responsibility for all In vitro Fertilization (IVF) accounts
May 1998, responsibilities increased to include Ambulatory Surgery Accounts
for Manhattan and Queens. Additional duties included:
Billing of primary insurance carrier
Submission of UB-92 and explanation of benefits for mailing to secondary insurance carriers
Telephonic contact with patients to obtain further insurance information and/or to secure payment or structured payment plan arrangement
Resolution of balances due to patients from insurance companies including appropriate allowance transactions
September 1998, began working on high dollar claims in the behavioral health
department. Duties expanded to include:
Processing Medicare, Medicaid and Blue Cross
Ensuring that notifications, authorizations and pre-certifications are made when appropriate
Ensuring that all patients are categorized correctly with regard to financial class and insurance company codes
Selected to the Mentoring Program in March, 1999, and received completion certificate in June, 2000.
1/96 - 7/97 LABORATORY CORPORATION OF AMERICA
51 Charles Lindbergh Blvd.
Uniondale, N.Y. 11553
Office Clerk:
Entering data into the mainframe computer and verifying departmental entries to insure proper filing and efficient retrieval of documents.
5/83 - 5/85 MEMORIAL SLOAN-KETTERING CANCER CENTER
1275 York Avenue
New York, N.Y. 10021
CLERK TYPIST:
Duties included typing purchase order requisitions, screening phone calls, sorting mail and making travel arrangements for hospital executives.
EDUCATION: QUEENSBOROUGH COMMUNITY COLLEGE
6th Ave. and Springfield Blvd.
Bayside, N.Y. 11364
Graduated: June 1986 - A.A.S. Business Management
SKILLS: SSI, knowledge of excel
REFERENCES: Available upon request
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