Service Representative Data Entry

TAMMY WALKER

Titusville, FL ***** 321-***-**** *********@*****.***

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients/customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Seeking a part time work from home position to be an essential key to your company. Skills

Excellent customer service

Incredible work ethic

Fast and accurate typist

Great listener with empathy

01/2001 to 01/2003

Neptune, NJ

06/1995 to 01/2001

Lakewood, NJ

04/1988 to 06/1995

St. Petersburg, FL

08/1987 to 04/1988

St. Petersburg, FL

Experience

Customer Service Representative

Blue Cross Blue Shield

Responsible for taking inbound calls in a fast paced call center. Calls were for verifying coverages, claims, or general questions. Researched any inquiries left unfinished and returned calls in a timely manner. Processed paper claims or any extra paperwork as needed in downtime. Used compassion and patience as some calls needed extra care to satisfy the customer.

Assist Manager

First American Field Services

Assisted in managing 35 employees in the property preservation dept. Required to understand state laws for all states during the mortgage loan servicing procedures of securing, maintaining, foreclosure and eviction processes. Daily used utmost professionalism while speaking to customers whether they were mortgage companies, banks, Sheriffs, etc. Ensured deadlines were being met within all areas of the department with quality control. Mortgage Loan Servicer

Allstate Insurance

Responsible for the thirty and sixty day collection accounts. Position included data entry, typing default letters and recording and keeping file in proper order. Handled inbound and outbound calls to the mortgagors regarding their accounts to bring them current.

Customer Service Rep

Allstate Insurance

Answered incoming calls in the National Service Claim Center. Processed claim information from the insured, or third party. Claims would be both auto/property in nature, sometimes even tragic. Researched unfinished call requests and gave customer feedback in a timely manner. Once again, aimed for zero defects for great quality control. 05/1986

St. Petersburg, FL

Education and Training

High School Diploma

Dixie Hollins High School

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