Security Officer

Melanie Perez

*** **** ******, ******, ** **********@*******.*** 973-***-****

Summary

-Offer a positive attitude and excellence at managing shifts

-Proven track record of improving efficiency and profitability.

-Trained in CPR, water safety, and first aid

-Responsible and confident security guard with extensive experience managing multiple teams of security guards and ensuring safe, secure environments

-Security officer with 2 years of experience implementing effective security measures and removing potential threats by mastering difficult subject matter.

-Used state-of-the-art training to perform duties safely and efficiently

-Demonstrated an aptitude for solving problems and handling stressful situations

-Seamless communication skills and strong understanding of local infrastructures and policies

-Committed and hardworking security officer with 2 years of experience maintaining safe and secure operations by performing security patrols, investigating all suspicious incidents, and verifying deposit compliance within guidelines

-Professional, reliable office assistance with 2 years of experience working with limited supervision.

-Demonstrated attention to detail and professionalism

-Prioritized the expansion of clinical services in the field Proven track record of customer service and efficiency.

-Proven ability to assist with time management while communicating and coordinating different tasks

Education

Rutgers University - Newark

Psychology • Newark, NJ

-Currently completing courses in Psychology, Social Psychology, Developmental Psychology and Abnormal Psychology

-Current member of Psi Chi, International Honor Society in Psychology

-Member of Minority Association for Pre-Health Students

-Served as member of Honor Council for the 2019-2020 school year

-Completed research in Neuroscience with Dr. Mauricio Delgado

-Minoring in Cognitive Neuroscience

-Completing courses in Cognitive Neuroscience, Cognitive Processes and Behavioral Neuroscience

Experience

Snow Joe LLC

Security Officer • Mahwah, NJ

-Performed inventory control to ensure accuracy of hardware, software, and security updates

-Actively tracked and reported all major vulnerabilities to ensure the company remained compliant

-Installed and maintained a firewall, identified and resolved vulnerabilities, and applied recommended patches

-Trained new employees on the latest security threats and how to mitigate them, resulting in an 80% increase in overall security knowledge

-Trained new security officers, building their technical skills and increasing their performance by 90%

-Ensured all workflow processes were automated and efficient and managed a semi-automated payroll process

05/2023

09/2020 - Present

Balthazar Restaurant/ Balthazar Bakery

Counter Server • New York, New York

-Managed the work of 15 employees, increasing crew efficiency by 75%

09/2018 - 03/2020

-Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 80% annually

-Continually updated a leadership resume and honed skills by participating in various management trainings Provided customer service and was involved in training new team members each month

-Maintained a clean and safe work environment, resulting in a 60% reduction in complaints filed with management and a 50% increase in crew satisfaction

-Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

-Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Skills

Computer literacy, Communication skills, Customer Service, Time management, Documentation review, Bilingual, Microsoft word, English, Computer skills, first aid, Organizational skills, Microsoft excel

Languages

English, Spanish, Italian

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