Customer Service Data

Miltrys Rodriguez

848-***-**** ***********@*****.***

SUMMARY PROFILE:

A dedicated individual that works hard delivering company satisfaction and the protection of their privacy and integrity. Ability to multitask and efficiently accomplish a given task on time. Ability to work in a team, communicate with team members and people of different backgrounds, follow instructions, and maintain a clean and organized work environment.

KEY QUALIFICATIONS & SKILLS:

• Time management

• Excellent relationship-building

• Ability to leam quickly and generate added value

• Administration experience

• Excellent organizational and cleaning experience.

• Proficient in Microsoft Office Suite (Word, Excel,

• Detail Oriented

Powerpoint)

• Customer service

• Fluent in Spanish

• Problem-solving

WORK EXPERIENCE

Ayuntamiento Municipal - Loma de cabrera, Dominican Republic

July 2019 - Noviembre 2019

Office Filing Administration

• Uploads digital files and data in the company's database.

• Organizes and archives records and documents in drawers in alphabetical order.

• Makes copies of paperwork and distributes as needed.

• Uses alphabetical and numerical systems to organize paper and electronic records documents.

• Checks paperwork, digital forms, and files, updating or correcting documentation as needed.

• Updates filing systems and devices new filing and organizational and storage systems for data and documents as needed.

• Secures and protects the privacy of documents.

• Discards documents when required in accordance with official procedures.

• Checks and corrects documentation and placement of previously filed documents, as needed.

Altice Dominicana - Loma de cabrera, Dominican Republic Gistomer service

May 2018- Noviembre 2019

• Serves customers by providing product and service information and resolving product and service problems.

• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

• Opens customer cell phones accounts by creating a new service plan for their mobile.

• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

•.

Prepares product or service reports by collecting and analyzing customer information.

Contributes independently and in a team effort by accomplishing related results as needed

EDUCATION

Liseo General Jose Cabrera- Loma de cabreara, Dominican Republic

High School Diploma

Diciembre 2008

CERTIFICATIONS & LICENSES

Infotec Dominicano- Loma de cabrera, Dominican Republic

• Beauty Basics

• Accounting

June 2015

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