Elece Brown

Customer service

Northridge, CA ****4

aduwys@r.postjobfree.com

+1-702-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Safeco Insurance - Las Vegas, NV

April 2022 to October 2022

Inbound call center

Assisting insured with online account

E-signature policy document

Right track support agent

Basic Billing /payments

Team meeting

Call management

Customer Support Representative

KOA Campgrounds - Las Vegas, NV

April 2022 to October 2022

Support campers experience.

Assist with Zendesk support tickets

Answer inbound calls

Handle Rewards accounts

Part time /weekend position

Customer Service Representative

Nordstrom.com - Las Vegas, NV

August 2021 to February 2022

Handled inbound calls

Handled escalation calls

Assist customer with placing orders and any modifications to orders Handle online transactions

Maintaining Building connection with customers

Maintaining Call matrix / One on one meeting

Customer Service Representative

RDI Corporation - Henderson, NV

September 2019 to September 2021

Call center taking Inbound calls for open enrollment for United health Care / Optum 360. POA- assisting providers with authorizations

Assisting members with 2020 medical benefits plans. Educating members with financial accounts

Customer Service Representative

Ultimate staffing agency - Las Vegas, NV

November 2018 to November 2019

Answer incoming calls

Scheduling candidate for the state board exams..

Customer Service Representative

C3/CustomerContactChannels - Las Vegas, NV

September 2018 to November 2018

customer service rep -call center, inbound calls 80+ manage accounts/billing Assisting customers with Humana health coverage. Customer Service Representative

Westlake Financial Services - Agoura Hills, CA

September 2017 to May 2018

customer service rep -call center, inbound calls 80+. Taking auto payments, manage accounts, billing, Call center-Customer Service Representative

Signature Card - Burbank, CA

January 2017 to July 2017

customer service rep -call center, inbound calls 80+,DDA changes, help merchants manage accounts, billing, troubleshooting terminals.

Data Entry Clerk / customer service

Delta Liquid Energy - Sylmar, CA

May 2016 to October 2016

Answering phones, filing papers, scheduling delivery orders, making money deposits and entering payments in the computer.

Customer Service

Personnel Plus Employment Agency, Inc. - Northridge, CA November 2014 to October 2016

customer service

Customer Service Representative

total merchant services - Woodland Hills, CA

February 2015 to May 2016

call center inbound calls 60-80

Responsibilities trouble shooting,money transfers, customer service Accomplishments

typing,multi task we use a lot of different programs Education

none in artistic design product presentation

american intercontinental university - Los Angeles, CA 2002 to 2004

High school diploma

cleveland high school - Reseda, CA

1999 to 2002

Skills

• CSR

• Customer Service

• Customer Care

• Call Center

• Customer Support

• Retail Management (2 years)

• Account Management

• Cash Handling

• Management

• Merchandising

• Retail Sales

• Store Management Experience

• Troubleshooting

• Typing

• Upselling

• Assistant Manager Experience

• CRM software

• Computer Networking

• Technical Support

• Network Support

• Remote Access Software (2 years)

• Desktop Support

• Operating Systems (3 years)

• Microsoft Windows (8 years)

• Microsoft Excel (2 years)

• Computer literacy (8 years)

• English

• Medical terminology (2 years)

• Order fulfillment

• E-commerce

Languages

• English - Expert

Certifications and Licenses

Driver's License

Professional Certification in Customer Service

March 2007 to Present

Customer service Course Completion

Assessments

Electronic health records: Best practices — Completed March 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed

Customer service — Highly Proficient

May 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Call center customer service — Familiar

May 2021

Demonstrating customer service skills in a call center setting Full results: Familiar

Basic computer skills — Completed

June 2021

Performing basic computer operations and troubleshooting common problems Full results: Completed

Customer focus & orientation — Familiar

September 2021

Responding to customer situations with sensitivity Full results: Familiar

Work style: Reliability — Proficient

June 2019

Tendency to be dependable and come to work

Full results: Proficient

Receptionist — Familiar

August 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar

Customer service — Highly Proficient

May 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

California drivers license

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