Customer Service Representative
Resume:
Faviola Saucedo
*******.********@*****.***
SUMMARY Self-motivated individual with more than 6 years of hands-on customer service and administrative experience. Looking for a better opportunity with a Company where I can grow and build a career. WORK EXPERIENCE Protiviti-LCS-Fragomen – May 2022-Present
I9 Administrative Support
Responsibilities:
● Answering calls, email inquiries, and video communication;
● Providing timely and accurate service center support to internal and external clients;
● Learning the I-9 and E-Verify employment eligibility process and being able to relay that information to clients;
● Learning various Software as a Service (SaaS) products that are utilized by the firm and our clients;
● Participating in new hire onboarding sessions to review and collect copies of required documents presented by the new hire;
● Completing employment eligibility processes for new hires;
● Monitoring and reviewing I-9 and E-Verify processes for our various types of service level clients;
● Demonstrating good judgment and attention to detail when processing and auditing the forms I-9, supporting documents, and E-Verify;
● Participating in assigned projects;
● Understanding how to securely handle Personally Identifiable Information (PII);
● Prioritizing, escalating, and resolving matters in a timely manner;
● Appraising and troubleshooting technical issues with our development team;
● Listening, applying good customer service, and multitasking;
● Working cohesively, independently and with good time management skills. Qualifications:
● Show meticulous attention to detail;
● Demonstrate basic problem-solving skills, good judgment, and overall tech savvy;
● Have a basic level of knowledge of Microsoft Office Suite, Google Suite;
● Ability to adapt to various Knowledge Management Systems (KMS);
● Ability to execute and complete time sensitive tasks without supervision;
● Ability to work in a high volume and in a fast-paced environment;
● Ability to manage confidential and sensitive information. AutoZone – February 2022 to present (Part-time)
Customer Service Representative
● Assisted all customers with questions
● Cashier,refunds and returns
● Inventory/ stocking merchandise
● Order processing
● Diagnosing issues with cars, finding correct parts for clients United Parcel Services (UPS) - August 2016 to June 2021 Billing Representative/HR Representative
● Customer Service, Data entry, client follow up
● Resolved invoice discrepancies, researched billing issues, made adjustments and process payments
● Process orders, making changes to existing orders, and coordinated special request deliveries
● Utilized multiple systems (TAS,OnDemand,ECM,ETT)
● Handling high volume of calls
SKILLS
• Bilingual: English / Fluent Spanish – Speaking, Reading & Writing
• Microsoft Word, Outlook, Excel
• Call Center
• Customer Service
• Administrative skills
• Order Processing
• Warehouse Experience
EDUCATION January 2009
Options for youth public Charles School - Irwindale, CA Diploma
References available upon request
Contact this candidate