Candie Watson

Marrero, La, *****

aduwxn@r.postjobfree.com

504-***-****

Currently I am employed with Sleep Number as a Customer Service Representative. I have been employed here since March. I answer multiple calls a day in a timely manner. Proficient in Siebel, Siebel errors and sleep life. I have gotten wonder surveys from customers as well as promoter of the week several times. Very good with finances and orders. I have passed all but 2 score cards. Most of my calls I can deescalate the angry customers and end the call happily. I strive for first call resolution and sometimes it can be difficult, but I know if I had the option, I could make the right call to take care of it professionally and accordingly because when I ask for approval, they tell me I am right. I like to find the positive in any situation. At the end of the day, they are not mad at us they are mad at the situation and wanting answers. My current job roles have given me quality amount of instruction to succeed in this company. I am a dedicated Volunteer Firefighter professional and Vice President of the Board as well as the logistics chief with the Lafitte Fire Company for a consecutive 15 years with skills that motivate me to self-moderate in fast pace and constant changing environments and in difficult or sensitive professional situations. These important roles include attention to detail and learning new instruction quickly and works well individually or as a group.

WORK EXPERIENCE

Customer Service Representative

Sleep Number

March 2022 to present

Day to day responsibilities include:

• Answering multiple phone requests from customers new and old, store reps as well as other teammates.

• Verify their current contact information to make sure we have the most up to date all while we protect their privacy.

• Troubleshoot all problematic issues with their beds, bedding, or accessories.

• Complete warranty replacements or new orders.

• Answer all questions to my capability as a Gen 3 rep.

• Take the appropriate notes on the account.

• Schedule visits and deliveries.

• Cancel, Revise or complete new sales or exchanges.

• Take payments.

•Research our Sleep life app and new programs as well as Seibel.

•Take orders for bedding, components, and warranty replacements as well as new sales.

•Fix orders not processed correctly.

•Clearing Siebel errors and some Oracle errors.

•Using Cisco chat.

•Troubleshooting Sleep IQ app and connecting devices and Bluetooth.

•Sleep IQ processor errors.

•Factory resets.

Intake Specialist

March 2020 to January 2022

Diabetes Management Adapt Health

Day to day responsibilities include:

• Answering multiple phone requests from doctors, insurance companies, outside and inside sales representatives and new customer.

• Completing sales for new diabetes equipment.

• Verify eligibility of insurances that we are in network with.

• Input all patient documents in multiple systems to join the company.

• Assign products to correct sales personnel to complete the referrals and ship products out.

• Entering data into excel to simplify and strategize files to the correct patients to input.

• Communicate via email with global representatives including updates on patients they have requested over to the company.

Shipping and making order labels.

Handling all financial orders through insurances.

Processing and flipping orders.

Closing and booking pending orders.

Previous Responsibilities as a Medical Review Specialist / Receptionist Customer Service include:

• Review certificate of medical necessities, chart notes, and labs from doctor offices for current patients.

• Electronic (EMR) and manual fax request for documentation needed for patients to receive prescribed diabetic supplies.

• Contact doctors’ office for requested documentation.

• Update patient on current orders.

• Assist patients with problematic situations.

• Copy and scanning in documentation to be reviewed.

EDUCATION

• Delgado online classes 2 semester’s 2020 and present for business management.

• LSU Technical College – Harvey, LA. August 2008 to December 2008.

• St. Amant High School – August 2002 to May 2008.

SKILLS

• Microsoft Word, Excel, Office, Outlook, Microsoft Edge, Google Chrome, Synchrony, PDF, Google Drive.

Document and File Recording and Management

• Data Entry

• WPM 55

• BLS- CPR, AED, Oxygen Therapy, Blood Borne Pathogens, and Narcan/Naloxone

• Leadership Experience

• Pinnacle Medical Solutions Experience.

• E 10 Code Proficient

• Diabetic Terminology Proficient

• Basic Medical Terminology Proficient

• EMR Experience

• HIPAA Compliant

• Proficient to reviewing medical records.

• Telecommunications.

• Fire Safety and Prevention

•Multitasking on multiple lines and computer systems.

•Managing orders and fixing processed orders.

Proficient in Siebel and Sleep Life.

Finance compliance

Refunds and reimbursements

Clearing old records.

Creating spreadsheets and charts.

Reading and comprehending directions written or verbal.

Time Management.

Walking customers or teammates through step by step guides to better solve problems.

CERFICATIONS

LSU FETI CERTIFIED:

• Hazmat Awareness/ Operations

• Firefighter I and II

• Aerial and Pumper Operator/Driver

• Instructor I

• Officer I

REFERENCES

Linton Duet Jr. – Fire Chief (504)329/6283

Nero Sleep Number Supervisor

Holli Bane – Cousin/ Sleep number CAMS 504-***-****

Toni Borne – Personal/ Friend Sleep Number OM 504-***-****

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