Phone Representative Customer Service
Resume:
Jamie knight
Charlotte, NC *****
aduwwp@r.postjobfree.com
Skilled team player with strong background in Customer Service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Work Experience
Sales Representative
Tru Green - Charlotte, NC
January 2022 to March 2022
Assisted new members with membership renewals and upgraded high-end membership products to existing members.
Maintained up-to-date knowledge about products and promotions. Engaged customers and built connections to drive long-term sales. Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
Phone Representative
Iqor - Charlotte, NC
March 2021 to January 2022
Placed and answered phone calls and listened to complaints, feedback, and feature requests for future improvement.
Persuaded potential customers to make purchases during sales promotions. Settled insurance claims and escalated questionable applications to fraud departments for further investigation.
Engaged with customers to understand and resolve issues and answer product questions. Prepared and processed forms to change customer service levels. Modular Team Associate
Walmart Charlotte
January 2017 to April 2019
Organized work areas to minimize retail floor disruption and promote coworker safety. Set up manufacturer-designed displays, following directions to create aesthetically pleasing merchandise arrangements.
Tracked inventory levels, reporting discrepancies for investigation to minimize unnecessary product loss. Interacted with customers to provide information on stock levels, direct shoppers to correct merchandise locations, and answer questions on other logistical concerns. Coordinated and distributed backorders to meet customer needs. Education
GED in General Studies
Stone Academy - Charlotte, NC
October 2009
Skills
• Customer service
Customer relations
Verbal communication
Networking
Task prioritization
• Technical Support
• Sales
• Microsoft Windows
• Negotiation
• Cold Calling
• Network Support
• Retail Sales
• Communication Skills
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