Emmanuel B Fene

aduwuz@r.postjobfree.com 561-***-**** 2621 SW elrod court Port St Lucie 34953

Professional summary: well qualified customers representative proficient in

handling complex customer issues and promoting positive

experiences. Efficiency-driven and dedication to

customer satisfaction, organized with team-oriented mentality

business goals and sales excellence. Skilled in coordinating

documentation and handling payments.

SKILLS: Report preparation, international sales support, credit card processing,

order fulfillment, complaint resolution, account management,

creative problem solving, quick learner.

PROFESSIONAL SKILLS: Customer Engagement such as provided primary customer support to

internal and external customers in a fast-paced environment.

Compiled customer feedback and recommended service delivery

improvements to management. Fielded customer

questions regarding available merchandises, sales current prices and

upcoming company changes.

Interpersonal skills: Used company troubleshooting resolutions to evaluate technical

problems while leveraging personal expertise to find appropriate

solutions. regularly exceeded daily sales and product add-on quotas.

consulted with outside parties to resolve discrepancies and create

effective solution.

Able to stand for long period of hours and driving commercial vehicle for

12 hours over the road, dealing with dispatch broker paperwork being

on time for delivery, morning, night and weather time availability.

Patience: Responded to customers’ requests for products services and company

Information, answered customer telephone calls promptly to avoid on-

hold wait times, offered advice and assistance to customers, paying

attention to special needs or wants.

WORK HISTORY: Runner / coffee Beanery Miami Fl 10-2009 to 12-2012

Manager of retail store / Rack Room Shoes West Palm Beach FL 03-2013

09-2021

Customer Service Representative / Ikea 09-2021 to 12-2021

Transportation CDL driver / One Cargo Orlando Fl 12-2021 to 03-2022

Atlantic Cargo Orlando Fl 03-2022 to 08/2022

EDUCATION: Devry university/ associate degree in Criminal Justice 2010 -2011

Palm Beach states college/ 2013-2014

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