Remote Client Services Manager

PROFESSIONAL SUMMARY

A multi-faceted leader who believes in delivering efficiency and effectiveness of service to customers in multiple service delivery methods. Deep expertise in finding solutions to problems while always abiding by program guidelines. A self-starter who possesses detail-oriented skills, with the ability to evaluate potential risk throughout the planning phases of a program’s operation.

TECH COMPETENCIES

Microsoft Office Suite, Google Docs, Google Sheets, SAP, Citrix, GoToWebinar, PeopleSoft, Asana, Salesforce

PROFESSIONAL EXPERIENCE

United States Federal Government

Small Business Administration Loan Project Manager November 2021-April 2022

Remote Role (Laid off)

●Connected regularly with stakeholders to understand their goals and needs, translating those into actionable deliverables

●Spearheaded end-to-end logistics for over 100 client transactions

●Worked closely with key stakeholders to ensure all projects are fully documented, clearly communicated, and on schedule according to timeline

●Strategized outreach initiatives for new lead generation methods

●Built excellent client relationships to promote client trust and loyalty

●Identified, analyzed, and resolved any roadblocks to ensure client satisfaction/resolution

●Handled immediate, cost-effective, and proper resolution of all client concerns

Green Luxury Home Care Services LLC

Executive Assistant May 2004-November 2022

Houston, TX

●Leveraged consultative sales strengths to identify opportunities, solidify and build vendor relationships, which resulted in over 20 new vendor partnerships

●Pursued opportunities and used appropriate tools to help build relevant patient solutions

●Maintained trust and loyalty between patient and vendor relationships

●Strategically collaborated with legal teams and other relevant stakeholders to negotiate account reconciliations

●Partnered with all levels of the organization to communicate project strategies, risks & initiatives

●Mastered the coordination of patient calendar, budget, inventory, patient routine, appointments and travel arrangements

EDUCATION

Masters in Business Administration Insert Dates Here - Present

University of Phoenix (Online) Phoenix, AZ

Bachelors in Business (Small Business Enterprise Emphasis)

University of Phoenix (Online) Phoenix, AZ

Associates in Science & Arts

Houston Community College Stafford, TX

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