Center Representative Sales Associate
Resume:
Destiny J. Means
Birmingham, Alabama 35235
*******.*********@*****.***
SUMMARY
I have a bachelor’s degree in Psychology with a Minor in Biology from the
University of South Alabama. Dedicated Frequently acknowledged for an excellent work ethic and commitment to safety. Upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment. Pursuing an experience where I will be able to utilize my life experiences as well as my interpersonal skills, to not only allow myself to grow personally but to firmly contribute towards the achievement of the mission and values of the company.
SKILLS
●Learning Strategies
●Judgment and Decision Making
●Time Management and Coordination
●Mathematics
●Production and Processing
●Scanner proficiency
●Hazardous materials knowledge
●Safety protocols
●Shipping and receiving
●Merchandise restocking/stocking
●Customer assistance/greeting
●Inventory control
●Computer experience
EXPERIENCE
Gastro Health, Birmingham, AL - Call Center Representative
May 2022 - Present
●Present a friendly and positive attitude while communicating clearly with colleagues.
●Good customer service
●Transferring calls to appropriate department
●Managing a large volume of calls in an efficient and timely manner
●Schedule/ Cancel appointments
●Responding to incoming calls and faxes from patient/employers
●Tech support
Amazon Warehouse, Bessemer, AL - Picker (warehouse worker)
September 2021 - January 2022
●Prepares orders by processing requests and supply orders
●Time management
●Inventory control
●Teamwork
Walgreens, Trussville, AL - Sales Associate/Pharmacy Technician/Stocker
April 2016 - November 2021
●Present a friendly and positive attitude while communicating clearly with customers and colleagues.
●Issued receipts, discussed return policies, prepared products for sales by adding tags.
●Update patients profiles, including list of medications and insurance details.
T-Mobile, Birmingham, AL - Call Center Expert
April 2020 - July 2021
●Present a friendly and positive attitude while communicating clearly with colleagues.
●Good customer service
●Answer calls
●Take payments
●Tech support
●Promote deals
Cottage Hill Christian Academy, Mobile, AL - Day Care
May 2017 - August 2017
●Patience, attentive, and loving
●Problem-solving, safety skills, Conflict resolution, and creative skills
●Communication, teamwork, and relationship building
●Child development knowledge
●Multitasking
●Observe and monitor children from infants to Pre-K
●Time management and scheduling
●Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
●Assist in preparing food and serving meals and refreshments to children
Chick-Fil-A, Trussville, AL - Team Member
August 2013 - August 2015
●Great Customer Service
●Teamwork
●Cash Handling
●Multitasking, ability to learn quickly, and the ability to work fast
●Flexible
●Serving
●Patient, people skills, and customer relations
EDUCATION
Shades Valley High School, Birmingham, AL - High School Diploma
August 2011 - May 2015
University of South Alabama, Mobile, AL - Bachelor’s Degree in Psychology with a Minor in Biology
August 2015 - December 2020
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