Service Representative Customer
Resume:
Hello
I currently work in a full-time position for Safeway, Inc, as a customer service representative in their call center. Prior to that I have worked various part time positions, mostly in the floral industry helping floral shops get through their busiest times by assisting in design work as well as direct customer interaction. My main focus prior to my full-time employment had been the home education of my 4 children. I have had a variety of work experiences in different circumstances but they all had a few things in common: communication, multiple skills, cross training, flexibility, problem solving and multi-tasking. I am an energetic individual, with a variety of skills and interests looking for a position where I can contribute in a meaningful way to the success of those around me. I enjoy helping people. In my current position I am known to be professional on the phone, clearly heard and understood, helpful, empathetic to aid de-escalation, thorough, helpful, and encouraging. I am always willing to do extra assignments to help the team. Serving and encouraging are personal strengths.
My strengths are:
• • • • • • • • • • • • Clear Strong Work Prioritize Learning Have Flexibility, Thrive Proficient Educating Encouraging Creativity on a communicator in customer “what multiple a for new in dependability others hectic evaluating order can skills service projects privately environment I of do and with importance to a accepting and skills help” situation strong while and loyalty attitude in maintaining written and groups. and challenges need determining and progress verbal skills a course toward of standing action goals I look forward to meeting you.
Jan A. Edgington
4219 State Ave., Phoenix, AZ 85051 602-***-**** ************@***.*** Preferred form of contact - email
Jan A. Edgington
I’m a self-motivated customer service representative who is loyal, creative, adaptable, and thrives in a team environment. I have also worked as a florist and a home school educator to children with special needs.
Experience
Safeway, Inc – Phoenix, AZ - Customer Service Representative 2013 - Present
Creating positive customer experiences by resolving problems and answering questions in a busy call center environment.
Displaying unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Listening attentively to customer, solving problems creatively, and using soft skills and diplomacy to achieve win - win outcomes.
Explaining technical information to non-technical customers so they feel comfortable using company programs.
Payne and Morris Florals – Phoenix, AZ - Florist
2017 - 2021
Greeting customer upon arrival, working to understand their needs and ideas for arrangements.
Analyzing floral interpretations and working to create unique designs within budget. Maintaining stock and inventory for the store.
MacKenzie Academy – Phoenix, AZ - Home School Educator 1998 - 2013
Planning and implementing educational goals for four children (two with special needs)
Teaching all subjects in compliance with state educational laws Maintaining student records in compliance with reporting standards Choosing and providing extracurricular activities in accordance with educational plans
4219 W State Ave
Phoenix, AZ 85051
***.*********@***.***
SKILLS
10 years of customer service
experience
Clear communicator with strong
written and verbal skills
Dedication to meeting both long term
goals and daily deadlines
Ability to thrive in a hectic
environment
Learning new skills and accepting
challenges
Having a “what can I do to help”
attitude.
Education
University of Central Florida
Orlando, Fl.
Associates in Liberal Arts
Contact this candidate