Customer Service Computer Operator
Resume:
Xzavier Gibbes
New Britain, CT *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Medicare Consultant
ConnectiCare - Farmington, CT
May 2022 to Present
• handling calls from Medicare members on questions in regard to their benefits
• handle claims and appeals
• set up new insurance enrollment
• handle complaints and grievances
• call back member who questions needed further review or investigation
•
Computer Operator
New state department of state - Albany, NY
June 2021 to May 2022
• Maintaining knowledge of NYS 32 different licenses
• Answering phones to assist caller manage their license
• Maintaining knowledge of 9 different computer systems
• Taking inbound and outbound calls up to 125 calls per day
• Daily in office assignments
• Process referrals
• Mailing documents
• Opening mail
•
COVID-19 Tester
Quadrant Biosciences Inc - Albany, NY
January 2022 to April 2022
Collected Covid test swabs
Provided Covid results and information
Managed employees of 12
Keep daily records of tests and test that we’re giving Customer Service Representative
County Waste and Recycling - Clifton Park, NY
March 2021 to June 2021
• Setting up accounts for services
• Processing payments
• Speaking with distance on eta of arrival for removal
• Resolving complaints and customer issue
• Answering inbound call and navigating through system
• Provided assistance to clients
• Answered phone and assisted clients and customers with changes
• Created customer appointments
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Overnight Stocker
Price Chopper Supermarkets - Troy, NY
January 2019 to March 2021
• Stocking of products
• Managing inventory
• Helping with daily product counts
• Organizing shelves
inbound sales agent
Charter Communications - Albany, NY
August 2017 to 2019
Set up accounts for new customers for cable tv, internet, home phone and mobile
● Responsible for account security, billing and customer information using crm,zen desk icoms systems as well as Microsoft office
● Upheld company requirements to meet daily and monthly sales goals.
● Meet monthly requirements in performance based commission General manager
Sbarro LLC - Albany, NY
July 2016 to July 2017
Hiring, training and managing employees
● Performed daily inventory control, set daily sales goals
● Management of the brand standards
● Uphold new state Health and safety standards
● Responsible for weekly payroll management
● Responsible for increasing sales to meet company quota
● Purchased weekly inventory
● Responsible for daily administrative tasks such as schedules and projections Assistant manager
Hale and Hearty - New York, NY
April 2013 to July 2016
Planned menus, estimated food and beverage costs and purchased inventory.
● Performed clerical and administrative duties to support senior manager.
● Supervised, scheduled and motivated staff up to 20.
● Trained service team member to enhance customer service and increase profit through suggestive selling.
● Management of brand standards.
● Accountable for payroll and waste control on daily basis.
● Was in charge of ensuring all health and operational licenses applied and followed.
● Responsible for opening and closing cash registers and safe. Education
Byrant & Stratton College - Albany, NY
June 2012 to August 2012
Bachelor in Criminal Justice Program
Johnson & Wales University - Providence, RI
November 2010 to June 2012
Albany High School - Albany, NY
September 2006 to June 2010
School of Criminal Justice
Skills
• Customer service (7 years)
• Budget (3 years)
• Staffing (5 years)
• Excellent customer service skills (7 years)
• Problem solving
• Upselling (2 years)
• Call Center (2 years)
• Selling (3 years)
• Excel
• Microsoft Word
• Microsoft Outlook
• CRM Software
• Microsoft Office
• Law Enforcement
• Loss Prevention
• Inside Sales
• Zendesk
• Profit & Loss
• P&L Management
• Operations Management
• Salesforce
• Management
• Menu Planning
• Windows
• Courier
• Conflict management
• Order entry
• Analysis skills
• Accounts receivable
• Accounting
• Budgeting
• Payroll
• Account Management
• Purchasing
• Pricing
• Customer support
Certifications and Licenses
driver's license
Food Handler Certification
Assessments
Call Center Customer Service — Proficient
November 2019
Applying customer service skills in a call center setting. Full results: Proficient
Inside Sales — Proficient
November 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient
Sales Fit — Highly Proficient
March 2020
Assesses personality traits that are important for sales roles. Full results: Highly Proficient
Sales: Influence & Negotiation — Highly Proficient December 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Data Entry — Highly Proficient
January 2020
Entering data quickly and accurately
Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
December 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
● Dedicated manager with a strong work ethic and ability to build lasting customer relationship. Efficient, personable and dependable.
● Experienced in operational management, sales, budget developments, staffing.
● P&L management
● Staff management
● Exceptionally computer skills
● Excellent customer service skills
● Strong problem solving and complaint resolution
skills
• Prior experience in construction, and general maintenance
Contact this candidate