THOMAS MICHIENZI

aduwtk@r.postjobfree.com

207-***-****

Work Experience

Field Service Debt Collector, RCH Cable Jun 2012 - Oct 2021

Portland, ME

• Made both at door collections in the field and calls to customers to obtain overdue debt

• Assisted customers with payment options to bring equipment back online

• Collected equipment and returned back to company for non-payment

Installer/ Repair Technician, Time Warner Cable Jun 2005 – Mar 2011

Portland, ME

• Install/ repair for high-speed data, digital video and telephone

• Install drops, outlets and equipment converters, modems and digital terminals

• Measure signal strength at utility poles, using electronic test equipment

• Splice cables, using hand tools, epoxy, or mechanical equipment

• String cables between structures and lines from poles, towers, or trenches and pull lines to proper tension

Lead Field Service Technician, COX Communication May 1994 – Mar 2005

West Warwick, RI

• Lead Tech who supervised a team of technicians for high-speed data and digital services

• Maintained, secured and accounted for equipment inventory

• Performed reconnects and non-pay disconnects

• Pre-wiring and dwelling installation

• String cables between structures and lines from poles, towers, or trenches and pull lines to proper tension

Military Service

Sep 1981 - Sep 1985

U.S. Navy

Electrician Mate E4 Shipboard electrical repair Honorable Discharge

Education

High School Diploma or Equivalent, General Studies

West Bridgewater HS, West Bridgewater, MA

Licenses and Certifications

January 2010

Jones/ NCTI Certificate of Graduation

Service Technician

February 2009

Jones/ NCTI Certificate

Telephone Home Wiring

November 2005

NCTI Certificate of Graduation

Operations Center Tech Support 1

June 2004

High Definition Service

COX University

February 2000

Digital Telephone Installation Training

COX Communication Training and Development

June 1998

Digital Installation Course

COX Communication Training Center

March 1995

Customer Service Training Course

TCI Tele-Communications, Inc.

September 1993

Advanced Installations

Continental Cablevision New England Regional Training Center

October 1993

DC Electronics

Continental Cablevision New England Regional Center

December 1992

Technical Course 2

Continental Cablevision New England Regional Training Center

April 1992

Technical Course 1

Continental Cablevision New England Regional Training Center

June 1993

Advanced Customer Relations

Continental Cablevision New England Reginal Training Center

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