Mia Monroe

Moreno Valley, CA *****

aduwrv@r.postjobfree.com

951-***-****

Work Experience

Eligibility Technician I

Department of Social Services - Moreno Valley, CA

May 2022 to Present

I manage a caseload of 100+ daily; while maintaining a friendly rapport with my customers. I make eligibility

decisions based on confidential documents provided to me in regards to different benefits such as CalFresh and

MediCal. I maintain recertification periods as well as daily interviews.

Dispatcher/Office Assistant

Fidelis Elite Systems - Lake Elsinore, CA

September 2021 to April 2022

I support my administrators, and managers by collaborating between multi-functional departments to coordinate with

them and our field technicians on installations. I create timelines, schedules, reports, and forms. I provide support to

team leaders in email management, as well as by communicating to stake-holders.

Dispatcher/Customer Service

AMR - Riverside, CA

November 2020 to April 2022

I dispatched units for 911 calls for the north side of Riverside County, in addition to that I answered phones and set up

transports for patients, as well as handling customer feedback. All while in a fast-paced, high stress environment. I

am a team player, working collaboratively across departments and functional areas

Registered Behavior Technician (RBT)

Behavioral Health Works, Inc. - Irvine, CA

November 2018 to November 2020

I implemented Behavior Intervention Plans created by a Board-Certified Behavior Analysts and Clinical Supervisors. I

also motivated my clients and helped them reach their highest potential. My positive and solution-focused spirit

serves as the model for my clients and families I worked with on a daily basis. My employers commented on my

strong written, verbal, and interpersonal skills as being an asset to the company.

Stock Associate

Cost Plus World Market

October 2015 to September 2018

Every week I would stock and replenish merchandise per store merchandising layouts. I priced merchandise, stocked

shelves and took inventory of supplies. I have also cleaned and organized the store, including the checkout desk and

displays. Every day I would welcome customers to the store and alert them to upcoming sales events and

promotions, while also answering any questions they may have and helping them locate merchandise.

Education

Diploma

Associate in Arts (AA) in Communications

Mt. San Jacinto CCD

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