It Support

Shayaa Abdul-Malik

718-***-****

aduwre@r.postjobfree.com

Experience

Flatbush Gardens Community Center, Brooklyn, NY - IT Support/Vulnerability Analyst June 2019- Present

• Troubleshoot hardware and operating systems.

• Provide network support, with design, cabling, and installation.

• Conducted vulnerability assessments with Qualys; detecting and assessing vulnerabilities.

• Removed hundreds of security vulnerabilities by configuring and optimizing the QualysGuard Vulnerability Scanner to identify system security weaknesses on networks and software. Temp and Staff Agency, New York, NY – Para. December 2021- Present

• Provide instructional and behavioral support to clients.

• Provide guidance and information to clients around daily activities.

• Establish and maintain ongoing client supervision, team meetings, cases conferences, and training. Lannan Technologies, New York, NY –Contractor October- November 2022

• Installing monitors/computers and testing general computer functionality.

• Troubleshoot hardware and internal network.

• Provide technical support to staff members.

CVS, New York, NY - Associate September 2019 - December 2021

• Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues

• Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks.

• Accurately perform cashier duties – handling cash, checks and credit card transactions with precision. Magnolia Bakery, New York, NY - Senior Prep Cook September 2010 - June 2019

• Fulfilled large orders while ensuring a smooth transition during seasonal rush.

• Upgraded operating system to guarantee customer satisfaction while reducing order error and improving overall performance.

• Gained management commitment by rising through the ranks. Education

IBM Cybersecurity Analyst- Certification 2022

Google IT Support Certificate- Certification 2020

Borough of Manhattan Community College, Manhattan, NY- Computer Science 2018 Skills

• HTML

• QualysGuard

• Vulnerability Management

• Vulnerability Scanning

• Microsoft streaming platforms

• Fluent in English, conversational

Arabic and Spanish

• Computer Hardware

• IT troubleshooting

• Management skills

• Vulnerability Analyst

• Cybersecurity

• Database vulnerabilities

• Network Security

• Risk Ranking

• System Inventory

Contact this candidate