Customer Service Support Associate
Resume:
Afiavi De Souza
Omaha, Ne 68164
*************@*******.***
OBJECTIVE:
To secure a position in your company, where I could utilize and strengthen my
multilayer technical, management, problem solving, and customer service skills.
I am enthusiastic, resourceful and easy to train; able to adapt easily to new work environments and successful at handling a wide range of tasks.
I also possess an enhanced ability to effectively and easily interact with individuals of diverse backgrounds through direct professional interactions.
Very fluent in French language.
Profile:
Strong verbal and written communication skills with the ability to effectively communicate with a broad audience of varying backgrounds.
A keen logical mind and a strong aptitude for analytical thinking.
Working knowledge of Microsoft Word, Excel, with an aptitude to learn other software programs.
Ego - free work style; easily fits into a culture in which people genuinely enjoy working together.
Proficient at setting priorities and meeting set goals.
Capable of rapidly learning new technologies and processes there by successfully applying them to complete assigned projects and operations.
Ability to quickly achieve organizational integration, assimilate job requirements,
employ new ideas, concepts and methods.
Thrives in independent and collaborative work environments to attain goals.
Demonstrates commitment, dependability, and respect for all other team members.
SUMMARY OF WORK EXPERIENCE:
Mosaic – Direct Support Associate - 2006 – Now
Manager : Maria Haswell – Tel : 402-***-****
Duties :
Teaching and supporting them to maintain a clean safe, and suitable living environment.
Provides services in a manner that respects the dignity and rights of the individual, and ensured that the individual is free from abuse, neglect, and exploitation.
Creates unique supports to meet each person's needs, and encouraged them to live a fulfilling life through independence and self - advocacy.
Honestly and ethically supports individuals with disabilities with respect and dignity.
Participated in client - family team meeting as needed.
Maintains ongoing verbal and written contact with Direct Support Staffs, the service coordinators, and the case managers.
Develops strong bonds and respectful relationships with the persons being served to enable them to acquire new skills and confidence.
Providing accurate and timely progress notes, reports, documentations, assessment, and services plans on Therap in accordance with the agency's policies and procedures.
Assists developmentally disabled individuals with their day to day functions, thereby supporting them in completing respective activities programs tailored towards the accomplishment of their personal growth and development teaching programs in order to make them self dependent.
Enables individuals with disabilities live comfortably and independently in their home based settings thereby:
Teaching and encouraging them to eat well - balance meals, especially modified diets.
EDUCATION:
Lycee De Tokoin – Lome – Togo – West Africa - GED - 1998.
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