Customer Service Store Manager

Experienced [Job Title] adept at problem solving, customer service and hiring and training hardworking, quality

Store Manager equipped with extensive experience in retail management and sales. Employs excellent

10/2013

04/2009

05/2005

GAIL PHILLIP

Mount Vernon, NY 10553

Cell: 914-***-****

***********@*****.***

SUMMARY

staff.

Determined [Job Title] with strong interpersonal skills and extensive retail and sales experience.

leadership skills and multi-tasking strengths.

HIGHLIGHTS

Retail inventory management Outstanding communication skills

Accurate cash handling Exceptional leader

Store opening and closing procedures Conflict resolution skills

Store operations Team-oriented

EXPERIENCE

TJ MAXX

Bronx, NY

Assistant Store Manager

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Design and implemented customer satisfaction metrics.

Stocked and restocked inventory when shipments were received.

Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Determined staff promotions and demotions, and terminated employees when necessary.

Completed weekly schedules according to payroll policies.

Trained all new managers on store procedures and policies.

Maintained daily record of all transactions.

Addressed and corrected sales staff communication issues in a tactful and effective manner.

Contributed to merchandising ideas at team sale meetings.

HOME DEPOT

New Rochelle, NY

Department Supervisor, Electrical & Lighting Department

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Opened a new store location and assisted in recruiting and training new staff.

Write performance goals and reviews

Developed new talent of efficiency completing daily tasks

TARGET

Mount Kisco, NY

Executive Logistics Manager

Stocked and restocked inventory when shipments were received.

Maintained merchandise presentation of new inventory

Reorganized the stockroom to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Trained and developed new talent on company policies and procedures.

K-MART

Mount Kisco, NY

to Current

to 11/2014

to 06/2009

Department Supervisor, Photo Lab & Western Union

Developed and processed photo handling

Maintained all photo lab equipment

Delivered excellent customer service by greeting and assisting each customer.

Implemented all shipping and distributing orders

Delegated merchandising

Addressed and corrected sales staff communication issues in a tactful and effective manner.

EDUCATION

SELECT ONE: BUSINESS

Rockland Community College, Suffern, NY, USA

Coursework in Management

Seminar on Retail Advertising

01/2002 to 03/2006

Contact this candidate