Service Representative Data Entry

Patricia Yordt

Customer Service Representative – Remote

*****.*@*****.*** • 917-***-****

LinkedIn Profile • Staten Island, NY 10309

Detail-oriented, technically astute, and customer-centric professional with substantial experience leading curriculum plans and initiatives and delivering educational and teaching services to students. Skilled in directing best-in-class solutions to various curriculum and educational problems. A proactive team player, instrumental in getting students actively involved in learning, providing the best success rate in knowledge gained, and delivering easy-to-understand learning environments to achieve desired results. Thrives in competitive and challenging learning environments and adapts to the changing demands of the education field. Versatile, reliable, and flexible professional with a winning mentality and approach. Articulate, refined, and conversant communicator with exceptional interpersonal, relationship-building, problem-solving, decision-making, strategic/analytical thinking, and time management skills. Proven expertise in the use of Microsoft/ Google applications. Proficient in the ADDIE Model and looking to transition out of the classroom and into a role that will utilize my e-Learning course development skills such as HTML, CSS, Canva, Camtasia and Articulate Rise 360/Storyline. *Click link to see my Portfolio. Areas of Expertise

Operations Management

Account Management

Education / Curriculum Design

Customer Service & Support

Behavioral Assessment

Scheduling & Organizing

Training & Development

Strategic Planning & Execution

Engagement & Retention

Query & Escalation Handling

Effective Communications

Complex Problem Resolution

Career Experience

The Law Offices of SOYKA & SOYKA PPLC – Staten Island, NY Feb. 2022 – July 2022 Office Clerk

Maintained and organized case files of the company. Facilitated the overall preparation and uploading of documents, copying, mailing, and correspondence. Collected information, scanned documents, made copies, and performed various data entry activities.

● Facilitated the digitization and online availability of files and material. The Academy for Innovative Learning – Staten Island, NY 2020 – 2021 Permanent Substitute General Education Teacher [Pre-K – Grade 5] Supervised overall operational activities of the students throughout the academy. Managed class behaviors, interpreted lesson plans, and created reporting to analyze the performance of the students in order to deliver effective lesson plans. Ensured the smooth flow of classroom in the absence of regular teacher via performing comprehensive classroom activities. Regulated attendance, provided assignments, implemented lesson plans and maintained cleanliness in the classroom to ensure seamless flow of classroom operational activities.

● Utilized Zoom and Google Classroom to remotely taught elementary school students during pandemic.

● Frequently employed Google Slides and Forms, as well as YouTube, Newsela, online textbooks, and various online interactive tools.

● Served as a long-term substitute for Pre-K and 1st-grade classes during the shortage of teachers in pandemic. Page 1 3

ST. Joseph / ST. Thomas – Staten Island, NY 2005 – 2020 Full-time Elementary School Teacher

Headed the compilation of senior yearbook of the organization. Guided students and parents on high school application processes to enhance satisfaction and operational excellence. Prepared and organized ELA exams and New York State Earth Science Regents for Grade 8.

● Delivered exceptional teaching services to the students in line with core curriculum to gain competitive advantage and achieve bottom line results, as per parents’ expectations.

● Oversaw and coordinated Robotics Class as well as Archdiocesan ITV News and Views Broadcast to streamline and optimize educational processes.

Relevant Experience

Denville Scientific, INC. – South Plainfield, NJ

Customer Service Representative

Spearheaded overall customer relations and served as primary contact for customers to promote company culture in a professional, knowledgeable and courteous manner at all times.

● Processed orders and transactions, and addressed various queries regarding products and services of company.

● Handled customer inquiries and delivered proactive customer outreach to enhance customer satisfaction.

● Evaluated problems and implemented corrective actions to resolve customer complaints leading to increased retention rates of the clients.

Additional Experience

Per Diem Elementary School Teacher [K-8] – Staten Island Parochial School System, Staten Island, NY Full-Time Elementary School Teacher [Grade 3, Technology] – ST. Joseph / ST. Thomas, Staten Island, NY Education

Master of Science – Elementary Education

The College of Staten Island – CUNY

Bachelor of Science (Hons.) – Biology

St. Peter’s College – Jersey City, NJ

Regents Diploma

St. Joseph by the Sea – New York, NY

Awards

Outstanding Cooperating Teacher -- St. John's University Dean’s List Award – St. Peter’s College

Recipient of Community Action Award – Donated by Robert Staniere Training & Certifications

VIRTUS Training

Online Workshops – SheCodes

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Online Workshops – 5-Day Coding Challenge"

Workshop – Geek Pack's "The Blueprint to $1k in 30 Days" Certificate – Outstanding Cooperating Teacher

Certification – Continued Professional Development

Certificate – New York State Permanent Teaching [Pre-K to 6] Certificate - Teacher Transition - Become a Curriculum and Instructional Designer Training – Identification, and Reporting of Child Abuse/ Maltreatment [NY State] Page 3 3

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