Customer Service Care Technician
Resume:
Donald Porter
Arlington, TX *****
*******@*********.***
Willing to relocate: Anywhere
Work Experience
Home Health Care Aide
Visiting Angles - Arlington, TX
September 2016 to Present
Carefully assisted clients with Activities of Daily Living. Carefully assisted with feeding shaving and personal hygiene. Transported patients via wheelchairs to and from rehabilitation Reported changes of patient condition to RN
Assist with tube feeding and removal of catheters. Patient Care Technician
Methodist Healthcare System
February 2020 to June 2022
ADLS,vital signs,bed bath, small wound care,nurse report for changes,admitting and discharge, blood draw,specimen collection, linen control
Patient Care Technician
Methodist Dallas Medical Center
August 2018 to February 2020
ADLS,vital signs, bed bath, small wound care,reports to nurse any changes,admit and discharge, blood draw,patient feeding,bed making
MHT
Medical City green oaks - Dallas, TX
August 2017 to November 2017
Greeting patients and completing admission formalities. Obtaining and entering results of vital signs
Ability to collect and run test on blood, urine and sputum samples. Provided quality recovery services by collaborating effectively with a team of nurses in order to best assist patients with behavioral problems.
Health Care Technician
Integrity
September 2006 to August 2016
Service clients with various comorbidities and mental health issues, assist clients in balancing activities of daily living,provide home care service to meet the specific need of each client,prepare and train clients regarding medications and nutritional services
Daycare Assistant
Tiny Tots Childcare - Little Rock, AR
2003 to 2006
Drove facility van to pick up children,assist in services for young children from infancy-6 years of age, assist with meal preparation and play time
Pharmacy Technician
Dougherty pharmacy - Dallas, TX
June 1998 to 2001
Assist in completion of refills
Resorative aide
Westlake nursing and rehab - Sherwood, AR
1995 to 1998
Trained novice and expert certified nursing assistants,provided adjunct services for occupational therapy,physical therapy and speech therapy
Pharmacy Technician
UAMS (University of Arkansas for Medical Sciences - Little Rock, AR 1992 to 1995
Assist I prescription refills
Education
No in Health care
Baptist school of nurs - Little Rock, AR
1991 to 1992
No in Health care
Shorter College - North Little Rock, AR
1985 to 1986
No in Health care
Arkansas Tech - Russellville, AR
1981 to 1982
Skills
• Tube Feeding
• Home Care
• Vital Signs
• Pharmacy Technician Experience
Certifications and Licenses
Personal care aide training
July 2008 to Present
Successful completion all required coursework and training Certificate of completion of stress burnout
July 2015 to Present
Describe what stress is,who is most at risk,the difference between stress and burnout and how to address both
Transportation training
April 2014 to Present
Emergency and evaluate, first aid/safety kits,tornado safrty,earthquake safety,defensive driving,conditions related to agong,special needs,lifting and operating procedures transportation DOS and donts
Tracheotomy procedures and feeding tube procedures June 2015 to Present
Cleaning and maintenance of tracheotomy and feeding tubes Additional Information
I possess great organizational skills with proven work ethic. Maintains the ability to work in a fast paced environment,multi task and make sound decisions with a positive attitude. I am capable of resolving customer service inquiries and concerns while being sensitive to customer needs both internal and external. My objective is to obtain employment with a stable company where I can utilize and enhance my customer service skills.
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