Divine Gana

Certified Scrum Master aduwns@r.postjobfree.com, 240-***-****

SUMMARY OF EXPIRIENCE

A True Leader who has served Scrum Teams in complex software development environments for over 9 years. Has served various teams of 8-9 members in the building of complex systems across technology, businesses, and design departments. Has been relentlessly focusing on removing impediments in the way of team members to deliver customer-centric products and features. An agile Practitioner who has created and supported an agile mindset in various environments, delivered and sustained complex products and services. Well-versed in leveraging cross-functional IT, agile and QA teams to complete project deliverables on time and within budget.

TOOLS

•Visual Studio

•Jira, Rally

•Confluence

•Azure DevOps

EDUCATION

•Bachelor’s Degree in information technology University of Canberra

SKILLS

- Focused

- Agile Methodologies

- Detailed oriented

- Scaled Agile Framework

- Collaborative

- Kanban

- Organized

- Agile Leadership

- Facilitation

- Servant Leadership

PROFESSIONAL EXPERIENCE

SCRUM MASTER III Citibank

Jan 2020- Present

•Managed the scope and timeline of each project.

•Coordinated scrum ceremonies each sprint, ranging from refinement, sprint planning, sprint review, retrospective meetings, and daily stand-ups.

•Coached team on agile frameworks and scrum practices.

•Facilitated effective internal communication and teamwork.

•Helped teams successfully make changes by resolving conflicts and removing roadblocks.

•Ensured deliverables are up to quality standards at the end of each sprint.

•Assisted in the creation of a productive environment in which team members 'own' and enjoy working on the product.

•Guided the team through the process of self-organization to fill in the gaps left by the Agile/Scrum frameworks.

•Facilitated the completion of tasks without the use of force, assignment, or dictation.

•Assisted in the discussion, decision-making, and resolution of conflicts.

•Supported and trained the Product Owner, particularly on grooming and sustaining the product backlog.

•Whenever possible, provided all support to the team and leading by example, utilizing a servant leadership style.

•Communicated and tracked internal and cross team dependencies.

•Made sure features have targeted completion date.

AGILE DELIVERY LEAD Travelers Insurance

March 2018- Nov 2020

•Ensured the proper use of collaborative processes and removing impediments for the scrum team.

•Kept track of project processes, deliverables, and budgets.

•Created status reports and presented them to stakeholders.

•Understood the value of metrics such as backlog monitoring, burn down metrics, acceptance criteria, velocity, and task description, as well as incremental delivery.

•Introduced innovative and sophisticated techniques to help the team improve. - Strong communication, teamwork, and organizing abilities are demonstrated.

•Monitored team performance and workload balance, as well as discover possibilities for continual development to assist the team function more efficiently. Identify and implement team Agile training requirements in collaboration with Agile Coaches. • Guided development teams to higher scrum maturity.

•Assisted the product owner and development team in meeting client expectations.

•Helped team resolve and remove impediments and coach the scrum team on removing impediments.

•Supported the product owner in writing good user stories and provided education when needed.

•Kept track of progress and performance, as well as assisting teams in making improvements.

SCRUM MASTER II LifeBridge Health

Dec 2015- Jan 2018

•Coached the Development Team in self-organization and cross-functionality.

•Helped the Development Team to create high-value products

•Assisted employees and stakeholders in understanding and implementing Scrum and empirical product development.

•Caused changes that improves the Scrum Team's productivity; and collaborating with other Scrum Masters to improve the organization's Scrum application's effectiveness.

•Ensured that everyone on the Scrum Team has a good understanding of the goals, scope, and product domain.

•Assisted the Scrum Team in comprehending the need of having clear and precise Product Backlog items.

•Ensured the team has an understanding product planning in a real-world setting.

•Made sure the Product Owner understands how to best organize the Product Backlog to optimize value.

•Planned Scrum implementations within the organization. • Created a report on team performance and emailed to team members and management.

SCRUM MASTER Inforno Travel Group

March 2012- Nov 2015

•Facilitated and coordinated work on projects/programs by all the internal and external parties involved.

•Provided coaching, mentoring, and training as required to teams and individuals supporting those teams on scrum ceremonies.

•Facilitated program increment planning, sprint planning, retrospective, and sprint demos with their teams.

•Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem solving.

•Strongly served and supported the Product Owner and Development Team in their quest to do everything possible to delight customers.

•Guided the team to remove impediments by finding the right personnel to remove the impediment.

•Continued to grow by learning new tools and techniques

•Worked with other Scrum Masters and Agile leaders to ensure that our ways of working are consistent across the teams. • Worked closely with cross-functional and geographically dispersed teams.

CERTIFICATIONS

•CSM

•SAFe Scrum Master

•PSM

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