Service Representative Associate Customer

Grace Ogunmoyela

Email: **************@*****.***

Irving TX, Phone: +1-850-***-****

Personal Objective

Experienced and reliable customer relation officer with remarkable experience providing assistance in a busy setting. Strong dedication to helping customers resolve their issues and cultivating a positive and solid image of the organization. Proven ability to listen attentively, solve problems quickly and efficiently.

Productive relationship builder, self-motivated, goal-oriented professional working in a fast-paced environments demanding strong organizational, technical, and interpersonal skills.

Area of Expertise

Effective communication skills, Microsoft office, good administrative and reporting skills

Good analytical skills and problem-solving skills, salesforce, ability to work under pressure with little or no supervision.

Professional Experience

Wells Fargo

Associate Customer service Representative. October 2022- Present

(Everyday Banking)

Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phone

Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations

Regularly receive direction from management, escalate questions and refer more difficult issues to Sr. Customer Success Representatives

Express empathy when helping our customers as you correct their issues

Need to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls

Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. Effectively multitasking will be the secret to your success!

Dallas Baptist University February 2021 – August 2022

Communication officer International Admission

Communicates with Applicants and prospects via sales force and mail

Assists applicants with admission processes.

Assists students with check-in requirements.

Gives campus tours to applicants and prospects.

Communicates with Recruitment agencies form different regions.

Interact with both internal and external agencies.

Organize educational fairs for agencies on behalf of Dallas Baptist University.

Perform research to solve future complex issues with training and documentations.

Handle the agreement contracts from different agencies.

Process the agents commission payment per semester.

Schedule trainings with agencies for prospect students.

Work with Dallas Baptist University recruitment supervisors on agency related educational trips and training.

Polaris Bank, Nigeria March 2017- December 2020

Customer Relation Officer

Helped bank account holders resolve common issue related to debit cards, credit, loans, and savings account.

Frequently sold financial products such as credit cards, retirement accounts, and insurance policies.

Responded to customer’s inquiry call quickly assessing the customer’s needs and problems in order to deliver an ideal solution.

Reviewed, recommended, and implemented modifications to current operating procedures to increase overall efficiencies in the organization

Provided expertise and interpretation of customer representation to less experienced representatives to meet the required productivity of the organization.

Navigated between difficult transactions to satisfy customers deadline.

Represented the company in trainings and workshops

Leadway Insurance, Nigeria January 2016 – March 2017

Customer Service Representative

Demonstrated in processing client’s policy modifications base on the data given.

Verified new customers coverage and present policies holders with proof of insurance paperwork.

Handled complains, presented appropriate solutions and alternatives within the time frame set and followed up to ensure that the issue has been resolved.

Answered call center questions about insurance policies and insurance coverage issues.

Stayed up to date on new marketing effort to answer insurance product inquiry utilizing all available resources.

EDUCATION

Master of Art in Organizational Leadership

Bachelors of Tech Industrial Design

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