Isabella Coccia

Hawthorn Woods, IL *****

224-***-**** – aduwn6@r.postjobfree.com

Summary

Highly productive and self-motivated with a strong emphasis on quality and attention to detail. Excellent interpersonal skills; communicates efficiently, logically, and empathetically. Tackles problems independently with both creative and critical thinking. Absorbs and analyzes complex information with ease. Intuitive grasp of software and technology. Well-versed in Microsoft Office. 85 words per minute typing speed with 100% accuracy. Has designated office space and gigabit internet. Experience

Receptionist Renu Day Spa, Deerfield, IL (2/2022–11/2022)

• Assisted business owner with website updates, data entry, and modernizations

• Managed appointments and billing with exceptional accuracy

• Completed tasks quickly and efficiently to increase customer satisfaction Assistant Manager Discount Tire, Palatine, IL (06/2021–09/2021)

• Exceeded expectations within first month

• Increased average value of unit sales

• Consistent positive feedback for customer experience

• Inspected, diagnosed, and created solutions for customer vehicles Assistant Operations Manager XSport Fitness, Schaumburg, IL (03/2021–06/2021)

• Managed front desk, spa, maintenance requests, and customer service

• Assisted Operations Manager with banking, time clock, and other duties

• De-escalated and resolved conflicts among employees and members

• Boosted sales of food, drinks, and merchandise

Independent Piano Teacher Self-Employed, Waukegan, IL (10/2019–03/2021)

• Designed and employed unique curricula for students of varying ages

• Managed billing, scheduling, and customer service

• Creative, in-the-moment problem solving

Senior Receptionist Ricoh USA, Bannockburn, IL (12/2018–09/2019)

• Increased production by over 100%

• Exceeded customer’s monthly expectations; outstanding annual review

• Streamlined existing processes and developed new processes

• Entered large amounts of data into spreadsheets and databases daily Clinician Lindamood-Bell Learning Processes, Morristown, NJ (06/2017–08/2018)

• One-on-one tutoring in reading and comprehension

• Learned to work with people of all ages and abilities

• Developed confidence and independence

• Sharpened attention to detail and creative problem-solving Isabella Coccia

Hawthorn Woods, IL 60047

224-***-**** – aduwn6@r.postjobfree.com

Education

Bachelor’s in Music and Philosophy Benedictine College, Atchison, KS (2014–2018) 3.6 GPA. Graduated cum laude. 135 credit hours completed. Relevant coursework: Principles of Visual Communication, Ethics, Logic, Web Design I, News Writing, English Composition, Concepts in Physics

High School Diploma Kolbe Academy Home School, Napa, CA, (2014) 3.8 GPA. Self-taught courses, including: Pre-Calculus, English Composition, Italian, Latin, Physics, Chemistry.

National Merit Scholar Competition. 2014 commendation Additional Education

American Christian School, Succasunna, NJ, 2013-14: Calculus. Wyoming Catholic College, Lander, WY, 2010: Latin I. Lander Valley High School, Lander, WY, 2010: Science Inquiry. 4.0 GPA. Interests/Activities

Music Production. 2015–Present

Pianist/Musician. 2003–Present

Soprano. 2008–2018

Horseback Riding. 2014–Present

Wind River Fencing Club. 2009–2011