Receptionist/ customer service

Victoria V. Davila

*** ****** *** #*

Modesto, Ca 95356

Phone: 209-***-****

Objective

To obtain a challenging position utilizing abilities developed through my experience and education to benefit my employer.

Qualifications

● MS Word (Certificate) ● Operate multi-line telephone system ● MS Excel (Certificate) ● Strong work ethics ● MS PowerPoint (Certificate) ● Telephone etiquette ● MS Publisher (Certificate) ● Well-organized

● Typing: 30 wpm (Certificate) ● Works well under pressure ● Data Entry ● Excellent customer service skills ● Filing(alpha/numeric) ● Follow instructions ● Record keeping ● Attention to detail ● Account receivable ● Honest and trustworthy ● Bank deposits ● Time management ● Mail sorting and distribution ● Multi-task oriented ● Written and verbal communication

Work Experience

Greeted public with courtesy. Received and processed a high volume of incoming calls (500 to 600) daily using multi-line phone system. Scheduled and cancelled appointments. Filed large volume of documents and kept records. Accepted cash or check payments, issued receipts and made bank deposits. Confirmed work orders for accuracy. Typed general office correspondence. Received incoming postal mail or UPS shipments and distributed to appropriate departments. Performed product demonstration to customers. Verified quantities and quality of received products. Provided insurance quotes to customers. Software used QSI, Softdent. Responsible for the confirmation of eligibility of dental insurance.

Work History

Independent Caregiving- Modesto, Ca 03/20-Active

IHSS In Home Supportive Services - Modesto, Ca 01/18-08/22

Independent Caregiving- Hayward, Ca 05/10-05/12

Front Desk Gentle Dental - Stockton, Ca 08/07-09/09

Receptionist PDM Steel Service Center, Inc. - Stockton, CA 01/00-12/05

Receptionist Windows by Jerico - Modesto, CA 10/98-08/99

Receptionist Farmer Insurance – Modesto, CA 01/98-07/98

Administrative Clerk Stanislaus Urgent Care – Modesto, CA 05/97-11/97

Education

San Joaquin County of Education – Office Technology - Stockton, CA Edison High School – General Education - Stockton, CA

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