**** **** ** * ***** Grove Heights MN•612-***-****•aduwle@r.postjobfree.com

Professional Summary

Highly motivated Senior Software Analyst/Project Manager with over 23 years of data import and system support experience is seeking a challenging opportunity to utilize skills.

Skills

Data analysis

Technical analysis

Project management

Use Cases

Desktop Support

Defect tracking

Customer service

Work History

IT System Manager, 07/18/2022 to 09/01/2022

Pearsons Candy Company – Saint Paul, MN 651-***-****

Create SQL reports

Manage IT hardware inventory

Geek Squad Home Theater Agent, 03/20/2022 to 07/15/2022

Best Buy – Richfield, MN 612-***-****

Delivered and install new televisions, home theater systems, home alarm systems, and thermostats

Trained the customer on how to use their new gear or piece of technology they want to learn how to use

Fixed any technology based technical issues the client says they are having

DRIVER, 04/2012 to 011/2021

Uber– Mpls, MN 800-***-****

Drive people from one location to another

Deliver various types of packages

Senior Software Analyst, 04/2012 to 01/2021

Goodpointe Technology – Saint Paul, MN 651-***-****

Assisted ICON clients with technical and functionality issues up to and including capturing change requests and working with the developers in India, China, and Croatia.

Formatted, reviewed, and imported completed survey data into the clients ICON system (web based inventory tool) using Microsoft Access, ArcGIS, and Microsoft Excel

Provided training and support to business partners in person and via WebEx

Created process documentation and user guides

Performed quality control checks throughout the process to ensure data accuracy

Communicated with clients regularly to keep them informed of the status of the project

Supported 40 PC’s for our Iowa DOT contract remotely and when required in person

Wafer Tech, 07/2011 to 04/2012

Seagate(Ranstad Temp Service) – Bloomington, MN 952-***-****

Processed wafers with various machines. The end result was a piece that went in a hard drive

Project Manager, 06/2010 to 01/2011

Evolve Systems – Roseville, MN 651-***-****

Managed 4 in house web developers and two off shores development teams

Maintained forward momentum on up to 32 projects at one time

Developed a system to capture all project information and then report out project profitability

Maintained day to day contact with clients as their project is in the pipeline and under development

Implementation Project Manager, 08/2008 to 06/2009

Mediture – Eden Prairie, MN 952-***-****

Provided MySQL database support to clients calling with inventory or service assignment issues

Created data exports for clients when requested

Documented client workflows and provide gap analysis

Analyzed client change/development requests and create feature definitions

Managed the prioritization of client development requests via JIRA (Bug Tracking/Project Management tool)

Created and managed project plans for client specific efforts

Provided client phone support for TruChart system

Business Analyst, 08/2007 to 11/2007

Analyst International (contract position with Digital River) – Eden Prairie, MN 952-***-****

Defined project scope for an Automated Dashboard report

Gathered requirements by speaking to corporate and client stake holders

Documented requirements by creating the project flow, use cases, wire frames for user interface pages, report mockups, identifying security concerns, and defining required data

Peer reviewed other project requirement documents

Used Fireclick and Keynote (internet performance utilities) to monitor and report on key client sites performance

Business Systems Analyst, 10/2001 to 08/2007

Mckesson Medical/Surgical – Golden Valley, MN 210-***-****

Formatted, reviewed, and imported client data into OrbitsPDA using MS Access and Excel

Provided database support to clients and reps with inventory issues

Worked as one of the help desk contacts for, Supply Management Online, Comets, e-Comets, Orbits, and OrbitsPDA

Collaborated with programming staff to resolve bugs, develop new concepts, and release new patches

Developed Use Case documentation

Performed QA and Regression testing on patches

Trained users including client customers, internal users, and corporate sales

Designed application reports using Crystal Reports

Identified and document Hardware/Software requirements

Supervised application help desk with four direct reports

United States Navy – Brunswick, ME (6/1988 to 12/1992)

Aviation Ordnanceman (Aircrew) E-4,

Gulf War Vet

Tactical Nuclear Weapons Team Leader

Training Petty Officer

Education

Bachelor of Arts: Criminology, 1998

University Of Southern Maine - Portland, ME

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