Customer Support Reliability Engineer

Name and Contact Info: Charles Guy

***a Chambers Road, Danbury, CT 06811

Phone # 203-***-**** email: ************@*****.***

Job Title Applying for: Reliability Engineer

US Citizenship/Clearance: US Citizen/Active Secret Clearance

Summary of Key Skills

Expert ASQ Certified Reliability Engineer (CRE), Active Secret Clearance, BSME, with over 25 years of engineering, quality, and test experience. Proficient with quality assurance methodologies, corrective actions, and new product development. Experience developing predictive models utilizing Mil-Standard 217, Minitab, and Realisoft. Led and championed many Corrective Action efforts using FRACAS and reliability tools. Able to identify FRACAS trends to identify and prioritize failure modes to investigate for corrective actions and maintain the FRACAS database. Applies predictions to components, subsystems, systems, and products with high level of accuracy. Very skilled with creating reliability block diagrams using allocations, apportionments, and reliability budgeting. Previously served as a member and Team Lead for Correction Action Boards. Participated in Reliability Scoring Conferences (Design Reviews) at Pitney Bowes and led significant projects at Medtronic using hazard analysis and FMEAs for design reliability improvements. Expert in developing Reliability, Quality, and Test Plans and integrating them in master project plans. Demonstrated ability to approve and author all test plans and protocols as well as lead definition of qualification and test processes. Supervisory experience includes managing Qualification and R&D Lab overseeing 12 technicians and 6 test engineers. Strong interpersonal skills with ability to motivate and collaborate with employees and senior management. Adept in delivering presentations of findings. Proven leader with a successful record of achieving objectives on-time and within budget. Self-starting and requires minimal supervision. Proficient in MS Office Suite (Word, Excel, PowerPoint), MATLAB, MS Project, Windchill, Minitab, and Realisoft. Trained in Tool Control, SDS, ESD, EMI, Lean Manufacturing, Kaizen, Six Sigma, ISO, AS9100 and AS9102.

•Reliability Engineer (CRE)

•Test Plan (Development & Implementation)

•Quality Assurance

•Management (Schedule/Budget/Supervision)

•Facilities Management

•Project Leadership

•Technical Documentation

•Corrective Action Boards

•Failure Review boards

•Data Analysis & Corrective Actions

•Customer Support

•Warranty Assessments

•Program Plans (Quality/ Reliability/Test)

•Supplier Validation & Certification

•HALT & HASS Testing

•Design Reviews

•Failure Review/Corrective Action System

•System Engineering/Spec Development

Documentation: blueprints, drawings, parts lists, inspection plans, engineering orders, technical publications, BOMs

Education/Training and Certifications:

B.S. in Mechanical Engineering, University of North Carolina, Charlotte, NC

•ASQ Certified Reliability Engineer (CRE)

•Six Sigma / SPC/ Kaizen

•Lean Manufacture/Geometric Tolerances

•Environmental Testing/Stress Screening

Chronological History:

Medinstill – Senior Research and Development Engineer

Current position – started July 2022

Project Manager to lead new products to market using my new product development experiences. Accountable and responsible for budget, schedule, supplier relationships via leading interdisciplinary teams. Drive product launches with quality, reliability, testing, and systems engineering to launch stable products using past practices and successes.

Medtronic – Senior Reliability Engineer

11/2019 to July 2022

Einstein Robotics Program - Provide reliability assessments from Component and System testing. Manage and report component test data with reliability metrics and expected field performance based on corrective actions. Champion test and corrective actions needed to grow reliability to achieve stability. Heart Pump Programs - Developed reliability growth strategy & plans to demonstrate spec attainment. These plans included DFR & testing. Assess reliability spec attainment using allocations, apportionments, predictions, FMECA & FHA. Tools and methodologies included MIL Standard 882E, 1629A, and 472. Support product development for testing, data analysis, failure analysis and reliability characterization to achieve FDA Compliance. Developed prediction models. Performed predictions on components, subsystems, systems, products will great accuracy.

Kawasaki Rail Car – Senior RAMS Engineer

7/2019 to 9/2019

Release design and development deliverables for Reliability, Availability, Maintainability and Safety. These processes followed MIL Standards 217F, 472, 882E and 1629A and were integrated into Reliability Plans. Assess reliability predictions, FMECAs, hazard analysis, and Maintainability using Reliability tools.

Car City of Danbury – General Manager

12/2011 to 5/2019

Managed inventory, advertising, service, sales, warranty claims and facilities. Increased sales 300%. Design strategy and set goals for growth. Control budgets and optimize expenses. Ensure employees are motivated and productive. Oversee daily operations of the business unit or organization.

Pitney Bowes Inc. – Senior/Principal Reliability Engineer

5/1985 to 12/2011

Managed Test Engineers/Technicians supporting budget and schedule. Developed test plans and procedures and provided reports to cross-functional teams and management. Key testing: Reliability Growth, Design Verification (DVT), system /subsystem, environmental, HALT & HASS, ORT, life testing. Lead corrective actions with data, analysis, and risks assessments. Implement Reliability Program Plans for new product development using reliability and quality methodologies including predictions, modeling, FMECA, FTA, and testing. Participated in Design Reviews. Conducted risk assessments for product stability and lead corrective actions within project teams. Lead and champion many Corrective Action efforts using FRACA and reliability tools. Interfaced with other Engineering disciplines on a regular basis using strong interpersonal skills. Member and team lead for CABs. Reviewing Engineering Change Proposals (ECP), supporting Concept Screening Board (CSB) and Configuration Control Board (CCB).

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