Customer Service Representative
Resume:
DARCHAYE GRIFFIN
Richfield, MN 5542
aduwl6@r.postjobfree.com
Professional Summary
A dedicated and quality-driven leader with excellent management skills that strives to deliver a market-leading customer service experience. I am motivated to meet team goals by understanding and applying new strategies that would create business growth. I am always willing to shift gears and take a new approach to achieving company goals. As a business professional, I am very dedicated to working towards a work environment where everyone can be successful and there is room to move up and grow.
Skill Highlights
Microsoft Office
Time Management
Cash Management
Printing
Shipping
Excellent Customer Service
Effective Communication
Employment History
CUSTOMER SERVICE REPRESENTATIVE-CALL CENTER
Corporate Technologies – Eden Prairie
July 2022-present
Provide introductory information to new customers
Ensure that customers are satisfied with products or services
Follow up with clients or customers to check that they’re still satisfied with purchases
Upsell customers or clients, letting them know about additional products or services
Determine the quickest, most effective ways to answer client or customer questions
Escalate queries and concerns to appropriate levels when necessary
Troubleshooting common issues with a product or service
DISPATCHER
Bay and Bay Transportation - Eagan MN
January 2022 – July 2022
Provide introductory information to new customers
Ensure that customers are satisfied with products or services
Schedule and dispatch drivers to pick up and deliver products
Determine the quickest, most effective ways to answer client or customer questions
Escalate queries and concerns to appropriate levels when necessary
Troubleshooting common issues with a product or service
STORE MANAGER, FEDEX OFFICE
FedEx Office, -Eagan, MN – FedEx office- Richfield, MN
September 2015- November 2021
Assisted with every aspect of the day-to-day supervision of sales, staff, and stock.
Demonstrated consultative behaviors by anticipating needs, suggesting alternatives, and providing solutions to colleagues and customers.
Managed production flow by ensuring all production orders were completed right and on time.
Provided leadership to team members on an assigned shift and assisted in the training of store team members.
Completed required financial paperwork and assisted with financial reporting including daily sales, close-outs, and bank deposits.
Provided customer service by determining appropriate shipping methods, and informing customers of company products, services, routes, and rates.
Maintained inventory of shipping supplies.
Collated, sorted, and organized complex customer orders.
Coordinated pick-up and delivery of customer orders.
Assembled parcels and prepared goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
Performed other duties as requested including periodic overtime on nights and weekends, including off-hour emergency response.
McDonalds, Crew Trainer
August 2010 – April 2013
My role as a crew trainer was to make sure all team members were aware and understood what they were supposed to do, also I managed the kitchen side and trained many on the different food items.
Taco Bell, Shift Lead
November 2011- August 2020
My role as a shift lead at taco bell was to make sure that employees were trained properly, as well as to make sure that inventory was taken care of, also cash management.
In my time at Taco Bell, I have worked my way up from associate to Supervisor in the span of 1-year time frame. I oversaw about 15-25 employees at a time. Being able to adapt to the ever-changing restaurant business. Being the manager at the time, I was making sure that employees were placed strategically to better serve the guests that came to the restaurant for a good meal. so, I had the opportunity to improve my customer service skills and delegation skills since I encountered hundreds of guests and multiple employees on any given day.
Opal Services, DSP
August 2014 to Feb 2016
My role as a Direct support professional is to take care of vulnerable adults, I fed them bathed them took care of their personal hygiene, and other medical needs.
Passed Meds
Took to all appointments
All low functioning needs that needed to be done.
Education and training
Eagan High School, -Eagan, MN 2009-2013
Dakota County Technical College – Rosemount, MN 2016-2018
Trained Medication Aid December 2017
Certified Nursing assistant September 2017
Phlebotomy May 2018
Certificates and License
Certified Nursing Assistant September 2017
TMA (Trained Medication Aid) December 2017
DEGREE: Patient care technician May 2018
CPR and first Aid certified May 2017
References: Upon Request
Contact this candidate