TONI KOCHENSPARGER

RIDGEWOOD, NY ***** 347-***-**** aduwkx@r.postjobfree.com

PROFESSIONAL

SUMMARY

Outgoing and friendly with sixteen years of experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in call fieldin, data-entry and database administration.

SKILLS

● Microsoft Office, Microsoft

Teams, Social Media, Writing

● Security Awareness

● Computer Proficiency

● Delivery Coordination

● Call Answering and Routing

● Travel Planning

● Visitor and Customer

Relations

● Data Entry and Database

Software

WORK HISTORY AUGUST 2022-PRESENT

Customer Service Representative MetLife (via HAYS) New York, NY

● Assisted customers in completing applications for preferred insurance rates

● Created exam orders for outside vendors including Parameds, ExamOne, and Quest Diagnostics

● Reviewed Statement of Health forms for accuracy

● Assisted customers in appealing declines

● Heavy call volume with consistent, positive customer service and an excellent track record with MetLife’s auditors

MAY 2022-JULY 2022

Receptionist New York Road Runners New York, NY

● Coordinated office visitors and vendors

● Maintained the office's supply room and kitchen

● Ordered office and kitchen supplies

● Helped set up for events.

● Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

● Confirmed appointments, communicated with clients and updated client records.

● Answered central telephone system and directed calls accordingly.

NOVEMBER 2021-DECEMBER 2021

Data Entry Clerk Justworks Ridgewood, New York

● Completed data entry tasks with accuracy and efficiency.

● Scanned documents and saved in database to keep records of essential organizational information.

● Entered numerical data into databases with speed and accuracy using 10-key pad.

● Sorted documents and maintained organized filing process.

● Handled sensitive healthcare data.

OCTOBER 2017-NOVEMBER 2018

Executive Assistant Iconic Lynx LLC New York, NY

● Drafted copy for newsletters and emails

● Edited copy

● Conducted interviews

● Art-directed website design, exhibition, photo shoots, and publications

● Acquired writing talent.

MAY 2013-AUGUST 2015

Box Office Manager Monomoy Theater Chatham, MA

● Made a weekly schedule

● Handled tens-of-thousands in sales each week

● Fielded cold calls from customers

● Organized the drawer at the end of each day

● Edited copy.

EDUCATION AUGUST 2013

Bachelor of Fine Arts : Playwriting

Ohio University, Athens, OH

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