Service Representative Consultant
Resume:
Shannon Pierce
Sales and Customer Service Specialist
West Warwick, RI 02893
***********@*****.***
OBJECTIVE
To obtain a challenging position within a company which will allow me to utilize my current skills as well as promote professional growth opportunities within. EXPERIENCE
Blue Cross Blue Shield of Rhode Island, Providence, RI - Sales and Service Consultant
September 2009 - December 2022
● Managed and resolved high level claims issues
● Strong rapport and relationship building skills
● Effective in sales consultations and helping clients to understand coverages and policies
● Processed high volume of customer payments
● Assisted clients with locating appropriate providers for their individual needs
Metlife, Warwick, RI - Customer Service Representative September 2001 - September 2009
● Adept in customer service skills and client management
● Ability to assess issues and focus on solutions based resolutions
● Developed strong customer relationships and rapport with clients
● Proficient in billing and policy changes for the company
● Provided quality control monitoring for new hires EDUCATION
Rhode Island College, Providence RI - Degree Not Conferred 1994-1996
Major - Social Work
AWARDS & PROFESSIONAL ACKNOWLEDGEMENTS
● Highest New Sales Award - 2017
● Heartfelt Campaign Acknowledgement - 2017
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