Service Representative Data Entry
Resume:
Roberta Porter
Long Beach, CA *****
**********.***@*****.***
Professional summary
Experienced customer service representative with over 6 years of experience in customer support, account management, billing support, resolutions, and escalations. Excited to bring my specialized skills and dedication for customers to the Team.
Knowledge & Skills
● Key Performance Indicators
( AHT, QA, CSAT )
● Case Management
● Chat Support/ Virtual
Support
● Call/ Contact Center
● Policies & Procedures
● Sales & Revenue
EXPERIENCE
H&M - Huntington Beach, CA - Sales Associate
November 2022 - PRESENT
● Greet incoming customers looking for the latest fashion items and thank exiting customers for shopping with H&M.
● Calmly resolve customer situations during shopping and checkout.
● Help customers find specific products and offer product advice.
● Engage customers in friendly, professional, dialogue to determine needs.
● Answer product questions with up to date knowledge of sales and store promotions.
Micamp Solutions -Scottsdale, AZ - Administrative Assistant June 2018 - July 2019
● Provide customer retention incentives like promotional discounts and other compensation.
● Provide customers with information about products and services as well as assist in processing orders, canceling, creating accounts, technical issues and shipping.
● Answer inquiries and address, resolve or escalate issues to management personnel to ensure client satisfaction.
● Perform general office duties, including data entry, answering multi-line phones, routing calls or messages to staff, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
● Assist in collections and accounts receivable.
Roberta Porter
Long Beach, CA 90802
(213) 505 - 6828
**********.***@*****.***
Consumer Cellular - Tempe, AZ - Customer account Advisor September 2017 - June 2018
● Assist customers with new account setup, shipping status, return status, troubleshooting, technical support, and billing through email, chat and support calls.
● Resolve customer service and billing complaints by activities such as exchanging merchandise, taking payments, troubleshooting, adjusting bills and giving refunds/ credit if necessary.
● Review customer accounts to ensure that the proper services were selected to best suit the customer.
● Provide customers with information about products and services as well as process orders, cancel and create accounts. EDUCATION
Tempe High School, Tempe, AZ - Diploma
August 2008 - May 2012
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