Customer Support Care Representative

BRITTANY MAY

**** ******* ***** **, *********, TX 77328 • 936-***-**** • ******@**.*****.***

DRIVEN CUSTOMER SUPPORT PROFESSIONAL

Help Desk Technician • Technical Support Rep • Customer Care Representative • Tax Associate

Written/Verbal Communication • Issue Troubleshooting • Customer Satisfaction • Accurate Reports

WORK EXPERIENCE

May Household Aug 2008 - present

May Household Manager

●Drove a 20% decrease in customer complaints by enforcing service quality standards and encouraging the staff to emphasize customer satisfaction across all interactions.

●Yielded a 25% lift in process efficiency by identifying and eliminating redundancies.

●Optimized logistics while overseeing the day-to-day operations of this small business.

●Minimized risk and advanced company objectives while taking charge of financial monitoring.

●Fulfilled fluctuating customer demand by assigning schedules and delegating tasks.

Walmart Pharmacy; Cleveland, TX June 2006 - Aug 2008

Attendant

●Delivered empathetic and pleasant customer support at all times while engaging with a high volume of customers in this retail pharmacy setting.

●Resolved third-party billing, computer system, and customer service issues with promptness.

●Diffused escalations and promoted satisfaction while solving customer problems in person or via phone, offering comprehensive assistance with placing orders and locating pharmacy products.

●Communicated extensively with prescribers and other medical professionals to verify medication dosages, refill authorizations, and patient information.

●Kept accurate and up-to-date records while stocking, labeling, and inventorying medication.

●Maintained proper drug storage procedures, registries, and records for controlled drugs.

●Collected co-payments or full payments from customers while processing POS transactions.

●Counted, measured, and compounded medications following standard procedures.

EDUCATION

Devry University College Of Engineering and Info Science, Chicago, IL In Progress

Associate’s Degree

TECHNOLOGIES & CERTIFICATIONS

Technologies:

Adobe • GitHub • Azure • Linux • Microsoft Office Suite • Python

Certifications:

Certificate Info Technology Essentials

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