Angel Verlo

Cedar Rapids, IA ***** 515-***-**** aduwh0@r.postjobfree.com

EDUCATION

The University of Iowa, Iowa City, IA 52242 December 2013

Bachelor of Science, Computer Science

LANGUAGE PROFICIENCIES

English, Japanese, and French; smatterings of Portuguese and Spanish.

COMPUTER SKILLS

Languages: C/C++, C#, Datalog, Java, SQL, Objective C, OCaml, Lua, PHP, Scala

Software: Microsoft Access, Excel, Word, Powerpoint, Sharepoint, Outlook; Adobe Photoshop; Paint.net; Citrix; Salesforce; OpenOffice Calc and Write.

OS: Windows XP, 7, 8; Android; iOS 5; Unix

WORK EXPERIENCE

Contract and Licensing Associate Dates held: 6/2022-current

Tata Consultancy Services, Cedar Rapids IA/Remote

Answered inquiries and reviewed requests by insurance agents and agencies to be licensed and appointed in various states and territories, ordered appointments and charged fees compliant with state regulations; updated expired and lapsed insurance licenses and appointments;researched holds on agents submitting new business; keyed new agent contracts into system, contacting when revisions were needed.

Processing Associate Dates held: 10/2017-05/2022 (full time)

Transamerica, Cedar Rapids IA/Remote 03/17-10/17 (contract)

Aerotek

Reviewed ~80 forms per day: enrolled new participants into various types of retirement plans, updated existing participants accounts; keyed loans and withdrawals from various retirement accounts according to plan and state-specific provisions; worked with call center, plan administrator, and other teams as well as researched independently to clarify unclear requests and other discrepancies on forms. Left detailed comments on what was needed to proceed in all cases, noting all problems upon first review. Exceeded processing goals, even when going remote in 03/2018.

Temporary Indexing Tech Dates held: 11/2016-3/2017

Transamerica, Hiawatha IA

Aerotek

Reviewed 400+ forms per day and either created appropriate work items, filtered as spam or illegible documents, or sent to correct department within company. Occasionally updated customer information

Temporary Program Clerk Dates held: 7/2016-10/2016

ACT

Kelly Services

Answered 300+ customer emails, chat, and phone calls per week; placed, modified, and tracked orders, redirected inquiries to correct departments, helped students create and access web accounts, uploaded student photos, modified accounts, advised on receiving scores, sold test prep materials, and issued refunds among other tasks.

Temporary File Clerk Dates held: 11/2015; 1/2016-2/2016

ACT

Kelly Services

Opened mail, processed over 300 incoming applications for ACT National Extended Time per day, filed approved and denied applications in correct locations alphabetically by last, first and middle names, entered scoring results into Oracle database, routed applications for ACT National Standard Time with Accommodations and ACT National Special Testing to appropriate staff member.

Temporary Distribution Clerk Dates Held: 8/2015-9/2015; 12/2015

ACT

Kelly Services 319-***-****

Packed ACT National Test materials to be shipped to over 50 client schools a day, then checked test materials in when schools sent them back, ensuring correct object were returned in precise quantities, over 25 a day.

Temporary Compliance Reviewer Dates held: 3-5/2015; 10/2015; 3-5/2016

ACT

Kelly Services 319-***-****

Ensured over 20 schools a day complied to ACT's guidelines for State Standardized Testing, checking returned paperwork for missing or inproper testing information (timing overages, inappropriate seating arrangements, tests given out of order, etc.), checked returned student answer documents for correctable mistakes in names or form numbers, re-gridded photocopied answer documents onto proper scantrons, entered scoring results for students that did not test.

COLLEGE ACTIVITIES

Vice President, Anime Club May 2011-Dec 2013

Programmer, EPX Studios

• Programmed for club Android game project BUMPF, Fall 2011

Officer, Women in Informatics and Computer Science (WICS) Fall 2010 -Dec 2013

Member, Association for Computing Machinery Fall 2010 – Dec 2013

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