Data Entry Customer Service
Resume:
Kenya Thomas
Greensboro, NC *****
*********@*******.***
Work Experience
Customer Service Outbound
MULTI PLAN
February 2022 to Present
• Outbound call center customer service
• Verifying credential and demographics information for healthcare providers and facilities • Maintaining knowledge of HIPPA laws
• Maintaining knowledge of departmental guidelines and policies
• Maintain knowledge of call procedure and protocols
• Assist claims department on repricing special projects
August 2015
Independent Contract Driver - Greensboro, NC August 2015 to Present
• Pick up passengers and safely deliver them to their destination
• Using the navigation system in the application to determine all locations • Safe, clean verifiable driving record and history
• Using own insured update vehicle
• Five star ratings
Insurance Benefits Specialist-Remote
Remedy Employment Solutions (RemX) - Greensboro, NC November 2021 to January 2022
• Obtain and verify benefits, eligibility, and prior authorizations with health insurance companies • Proper documentation of benefits/eligibility to provide medical physician’s offices
• Outbound call center virtual environment
JR Cigars
(May 2021 - October 2021) Customer Service/Sales - Remote - Greensboro, NC
• Answered inbound calls for inquiries regarding status of orders and shipping tracking • Generated sales and revenue in a fast-paced and high-volume environment
• Processed order requests
• Documented calls and actions
• Ability to multi-task
• Developed and maintained product knowledge
• Established a positive rapport with customers and build long term relationships
• Provided on-line ordering assistance, update accounts, and general internet access to customers • Provided customers with an exceptional customer service experience
Remote Customer Experience Representative Remote
CONDUENT Employment Service - Greensboro, NC October 2020 to May 2021
· Remote contract work from home member service for a major health insurance company contract
· Answer calls from and assist members regarding their health insurance and pharmacy benefits, claims, eligibility, coverage, enrollment etc.
· Place orders for prescription refills, enroll members into mail order programs
· Provide and enhance a perfect customer experience
· Knowledge and education of HIPPA coverage, privacy laws and violations as they pertain to Personal Health Information
Account/Customer Service Representative
VISTAR of NC a PFGC Company - Greensboro, NC April 2018 to March 2020
· Served customers by processing customer orders, provide information in response to inquiries and handle and resolve all customer service issues.
· Communicated with customers via email, telephone in a professional demeanor to provide product information, to take orders or to discuss issues or concerns regarding orders and/or follow up.
· Efficiently documented communications and steps taken regarding resolutions to any issues.
· Followed up communications with customers to ensure all inquiries are resolved to their satisfaction. · Assisted with returns, replacements and credit process.
· Recommended potential new products by analyzing customer’s needs and buying trends.
· Inside sales representative and supported the outside sales team.
JR Cigars NC
IT Support Specialist
Solstas Lab Partners (formerly Spectrum Laboratory) - Greensboro, NC December 2004 to May 2013
· Provided file maintenance support of the laboratory computer system
· Worked with internal and external departments to manage lab test compendium files and maintenance · Reviewed and imputed laboratory tests information, updated and maintained database system
· Completed assignments, priorities and projects in a timely and effective manner.
· Knowledge and education of HIPPA and Personal Health Information
Review Analyst/Customer Service
· Assist medical staff with laboratory test information and drawing procedures
· Inbound/Outbound call center environment
· Notified medical office staff/physicians of laboratory results for STAT requests
Education
Some College in Medical Office Technology, Early Childhood Education, Nursing Assistant
Guilford Technical Community College - Jamestown, NC
High school diploma or GED
Skills
• Excellent organizational and analytical skills and the ability to lead projects and accomplish results. • Flexible and versatile team player who works hard and excels in any environment.
• Strong interpersonal skills and a proven ability to work well with individuals at all levels.
• Dedicated individual achieving a reputation for consistently going beyond what is required.
• Detail oriented and resourceful in completing projects able to multitask effectively.
• Strong effective verbal and written communication skills.
• Proven ability to multi-task, prioritize, organize and manage time effectively and efficiently. • Proficiency in most computer applications with strong data entry (typing and data entry).
• Working knowledge of AS400 system.
• Trained and shadowed new-hires.
• Customer service and satisfaction driven.
• Experience with RX ARGUS/NOVA systems
• FEPS
• Teams
• NICE
• CRM
• Avaya Systems
• Citrix
• OMS/Epost
• ZenDesk
• Salesforce
• Health Insurance Claims Processing
• Eligibilty
• Benefits.
• IT Support
• HIPAA
• Medical Office Experience
• Help Desk
Assessments
Customer service — Proficient
January 2022
Identifying and resolving common customer issues Full results: Proficient
Data entry: Accuracy — Expert
October 2020
Entering data quickly and accurately Full results: Expert
Customer focus & orientation — Highly Proficient
January 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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