IT Support Specialist
Resume:
DAVID
RIMPEL
*******@*******.***
Miramar, FL 33023
SKILLS
Proficient in systems: XP/Vista/Windows 7,8,10; Mac operating systems
Exceeds issue resolution target with 95% positive feedback
Created/modified user account, security groups, and distribution list to protect company proprietary information.
Handled user account transfers from one field site to another moving client data to different servers, to ensure user accessibility.
Setup queues for networked printers and added clients to Microsoft AD Connect, which enabled employees to efficiently conduct business while away from the office.
Proficient in Okta, Specops Software, Mitel Phone system, Mitel admin center, Mine cast email system, VMware Horizon.
Proficient in computer systems: MS Visio, MS Office, Excel, PowerPoint, Skype for Business, Microsoft Team OneDrive, SharePoint &, Microsoft Exchange
Mentor and new employee trainer responsible for welcoming and educating new technicians to company.
Microsoft Azure fundamentals (AZ-900) in progress.
Microsoft Intune Deployment
Microsoft PowerShell script
Maintained Microsoft Exchange e-mail accounts and public folder access through Microsoft Exchange System Manager.
Served as lead contact for Desk Side Support Technicians, to aid when trouble-shooting desk side issues, including issues that could be server related.
Data Communications
Hardware and Software Repair
EDUCATION
Florida Career College, Broward College
Pembroke Pines, FL
Associate Degree of Computer Science
CERTIFICATIONS
A+ certified
Microsoft Certified Solution Associate: Office365
Microsoft Certified Solution Expert: Messaging
Microsoft Certified Solution Expert: Productivity
Microsoft 35 Certified: Teams Administrator Associate
Microsoft Certified: Azure Fundamentals
Microsoft Certified Professional
PROFESSIONAL SUMMARY
Experienced Information Technician with ten-year experience in information technology, supporting the most up to date and advanced database systems in US and international systems. Work efficiently in both team and self-directed work settings and proficient in a range of computer systems, tools and testing methodologies. Will bring to your organization a high level of professionalism, positivity, diligent work ethic and integrity.
WORK HISTORY
Risk- Strategies Company
03/2022 - 01/2023
Analyze network data to define usage, disk space availability
Data backups with OneDrive and Network drive
Perform OS repairs, spyware removal, virus removal, hardware troubleshooting, software upgrades
Ensure adequate antivirus protection & solutions are maintained and updated
Deployed performance enhancing/monitoring tools Sorted complex issue pertaining to hardware and network failure
Monitored both hardware and software systems for errors and updated them regularly to maintain proper functioning and flow of information
Recommended new updates and changes required by the clients
Port activation as well creating/deleting accounts in Active Directory
DELL\Unisys - IT Field Technician
05/2020 - 06/2021
Installing computer hardware, telecommunication components, hardware, and cabling
Installing peripheral components, such as minor land components and cabling monitors, keyboards, printers and disk drives on user's premises, following installation procedures
Loading specific software packages, such as operating systems
Hardware drivers, and custom application software on computers
Performing the full operational test of all software and hardware peripherals for each system
Answering user questions in person and via telephone concerning systems operation
Performing system hardware diagnostics and advised on system support software problems.
Experis Manpower - Microsoft/IT Consultant
06/2014 - 08/2019
Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence
Provide strategic development and implementation of cost-effective training and support solutions that are designed to provide improved productivity
Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools
Provide support for troubleshoot/break/fix for Dell, HP, Lenovo desktop, laptop, hardware, software, printer issues
Performed security administration functions for user, data, and remote access
Communicate complex ideas and concepts in a non-technical and easily understandable way in order to build client trust, cultivate relationships, and encourage repeat business
Strong knowledge of VoIP standards and protocols
Good knowledge in Active Directory design & support (GPO s, OUs, LDAP, Sites, Replication, etc.)
Migration experience from On Premise Exchange to Office-365 cloud
Experience in Microsoft Exchange technologies Exchange 2003, 2007, 2010, 2013, as well as Office 365
Excellent knowledge experience with Office Pro Plus 365 portals, created/deleted users, whitelisted email addresses, delegated permissions, configured email client with office 365 email address, configured mobile phones with email clients, shared calendars and trouble shoot issues related to sharing, experience with office 365 Pro Plus troubleshooting issues
Excellent knowledge of Office Enterprise 365 E1, E3, E4 and E5
Supported clients with understanding and adopting Microsoft Teams.
Teleperformance - IT support technician
03/2013 - 06/2014
Repeated success directing IT projects involving Exchange Server, DNS, One drive for business desktop sync clients and more
Quickly learned and master proprietary applications of Microsoft Office 365 from start to finish, identifying host providers
Maintains, analyses, troubleshoots/break-fix, and repairs computer systems, hardware and computer peripherals
Provided field services
Implemented disaster recovery plans to maintain and recover system data
Used Remedy program to track ticket progress and enter updates to have on going record of case activity till resolution is reached and ticket closed.
Rimpel Enterprise, Inc - Computer Repair Technician
01/2012 - 03/2013
Developed and established computer repair business
Creating clientele list ranging from 50-75 customers by establishing outstanding customer satisfaction and loyalty by providing distinguished quality service and maintaining reputable business practices
Exceeded issue-resolution targets by managing a variety of computer related issues including system crashes, slow-downs and data recoveries
Identified and repaired network defects, software malfunctions, security breaches and minor hardware repairs
Provide on field installation, troubleshooting/break-fix of Dell, HP, Lenovo Hardware, Software Desktops, Laptops, Printers
Handled 30+ technical/mission-critical calls daily and consistently met high service standards
Skillful in setting up dial-in or PSTN conferencing for Skype for Business
Florida Career College - Information Technology Assistant Instructor
08/2009 - 01/2012
Responsible for developing lesson plans and mentoring aspiring students in computer diagnostics, assembly, and networking
Provide strategic development and implementation of cost-effective training and support solutions that are designed to provide improved productivity, stream-lined operations, and faster access to clinical information
Provided comprehensive system support, configuration, maintenance and
Problem solving skills training for students.
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