Loan Processor Customer Service

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong

work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

C++

Java

HTML

Linux

Software design patterns

Quality Assurance Certification

CISCO Firewall

AWS Cloud Security

All Windows desktop systems

MS Office Suite (Excel, PowerPoint, etc.)

Account management, Sales

Banking, Scheduling

Business development, Software design

Web Application Development

Customer service experience

Detail oriented

Windows Servers

Networking

Programming

Project management

Experience

Loan Processor at Bank United

2020- Current

MORTGAGE LOAN OFFICER 02/2018 to 09/2019

Santander Consumer USA

Consistently manages refi and purchase of home loans, including cross-selling of additional mortgage banking products including CRA products, construction, FHA and VA loans based on customer needs.

Supports entire loan application process with borrower input.

Conducts account management, customer correspondence, daily branch reporting, and exceeds $1M loan volume per month.

Monitored loan serving agreements and loan covenants to ensure compliance.

Executed loan origination process, including ordering credit reports, appraisals, and preliminary title reports.

PERSONAL BANK REPRESENTATIVE 03/2014 to 02/2018

Santander Bank

Recognized by management for providing exceptional customer service.

Refers sale opportunities to other lines of business in support of business development efforts.

Visits branch locations, provides coaching and development in support of business goals within territory, and conducts business outreach efforts including realtor networking events, and ongoing outreach to closing attorneys.

TELLER MANAGER 04/2012 to 03/2014

Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management.

Reviewed and approved transactions above limits and authority levels of teller staff.

Monitored branch activities for compliance with BSA and AML, reporting issues to BSA officer.

SENIOR TELLER 04/2009 to 04/2012

Commerce Bank & Trust

Supervised seven teller staff members.

Directs day to day operational activities of the teller area including teller drawer balancing, ordering cash, cash vault balancing, scheduling teller staff, and completing daily and monthly reports, ensuring an excellent customer experience.

Education and Training

Southern New Hampshire University - New Hampshire Bachelor of Science 03/2020

Computer Science and Cyber Security 3.74 GPA

Summa cum laude graduate

Dean's List Honoree Fall 2019

Karachi University - International Schooling Bachelor of Arts 02/2005

Sociology 3.78 GPA

Languages

English, Urdu, Hindi and Punjabi

Additional Information

Business professional with more than 10 years of work experience in business banking, sales, project management and customer service. Professional offers a high-quality customer service experience, communicates with team members and leadership across all levels of an organization, and is well versed in key mortgage and banking products. Professional is detail oriented, motivated, and has managed several key projects, mentored staff, and helped support strategic business goals of her organization.

MOONA HAMAD

Miami, FL 33101 C: 786-***-**** E: *****.*****@*******.***

Contact this candidate