Data Entry Remote
Resume:
Krissi N. Smith
Guntersville, AL 35976
***********@*****.***
Skills
• Friendly disposition
• Can work independently or as part of a team
• Able to multitask
• Polite Customer Service attitude and proper phone etiquette
• Data Entry – gathering information, entering data into forms/spreadsheets, usage of automated applications
• Fact Finding/Problem Solving/Error Correction
• De-escalation/Mediation/Negotiation with customers/sales/upper management
• Processing of Orders/Payments/Credits/Refunds
• Training of Co-workers/New Hires
• Cashiering - handling money, balancing EOB money in/money out, bank deposits
• Retail Experience - customer assistance, model/display assembly, inventory prep, stocking, ordering
• Barista Skills
Work History
• Full Time Stay at Home Mom Guntersville, AL Jun 2012 – Present o Caring for special needs child
• Earthlink Business (Currently Windstream) Arab, AL Jul 2003 – Jun 2012 o Reviewed business telecom bills for errors
o Issued credits/refunds when needed
o Facilitated billing corrections/changes/cancellation of orders/services for customers o Explained bills and contracts to customers
o Submitted requests to the proper department as needed o Trained customers to use their phone system features o Processed blocking/unblocking of customer services/accounts for collections purposes o Worked with Sales team on renewal of customer contracts o Determined options available to renewing customer based on company guidelines o Presented upper management with special requests from sales team for approval o Trained coworkers/new hires
• Books-A-Million Madison, AL Jul 2002 – Jul 2003
Barista/Cafe Manager:
o Took customer orders
o Prepared coffees and food items
o Cashiered
o Managed inventory
o Ordered supplies
o Setup and breakdown of cafe equipment
o Performed applicant interviews
o Trained new hires and existing staff
o Traveled to other store locations to retrieve or deliver supplies o Cleaned store when closing
o Prepared store when opening
o Assisted other store locations when needed
Bookseller:
o Cashiered
o Assisted customers with locating books/items for purchase (in-store and online) o Stocked books
o Cleaned store when closing
o Assisted with special book/gaming events
• The Money Place (Check Advance) Fyffe, AL Jun 2001 – Jun 2002 o Cashiered
o Loaned money
o Collected payments
o Renewed customer agreements
o Mailed notices
o Made bank deposits
o Balanced loaning/collecting transactions at EOB daily
• Walmart Super Center Oxford, AL / Scottsboro, AL May 1996 – Jun 2001 o Worked in the Front End, Electronics Department, and Photo Lab o Cashiered
o Provided customer assistance
o Assembled displays and models
o Stocked Merchandise
o Performed Inventory
o Processed film
o Performed photo modifications
o Performed filing of photos
o Distribution of photos
o Trained new hires
Education
• Gadsden State Community College Anniston, AL Aug 1998 – May 1999
• Oxford High School Oxford, AL Graduated - May 1997
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