Executive Assistant Customer Service

EDUCATION

Brandeis University, Waltham, MA Bachelor of Arts, May 2015

Major: International Global Studies Minor: Theatre Arts

Studies include: Theater as performance, The Audition, Theater Practicum, African American Theatre, Undergraduate Singing, Voice and Physical Movement, Suzuki, Music, and Dance in Ghana

PROFESSIONAL EXPERIENCE

Instant Teams, Atlanta, GA September 2022- Present

Qualifying Guide

Handle on average 300 calls per day in a back-to-back manner via an outbound dialer system

Qualify customers with a series of questions to find out customer's goals and ensure they would be a good fit for the products and/or services

Maintain the highest quality of customer service by demonstrating proper phone etiquette and high metric standards

Studio Squared LLC, Atlanta, GA March 2021- September 2022

Manager

Responsible for daily operations, overseeing a team of 3 on-call studio photographers and music engineers

Offers exceptional customer service by responding to customers and executing fast bookings

Book space needed by clients and ensure that the equipment is in working order before and after use

Liaise with engineers, photographers, and vendors that may be needed for clients' projects

Create attractive and effective marketing campaigns via social media platforms, digital ads, & print

Prepare invoices for clients, tour spaces, create events, organize schedules

Emory Healthcare May 2019– March 2021

Patient Care Coordinator

Initiate and help standardize a fundamental guide that complies with Emory policies and procedures

Established a faster process of verifying, questioning, and scheduling patients

Assisted with improving verbiage templates to help communicate via better writing choices

Yield an increase in customer satisfaction and service levels by quickly navigating multiple applications

GROW LLC, Atlanta, GA May 2017- May 2019

Executive Assistant

Handled: answering phones, processing applications, meeting with potential clients, creating calendars

Scheduled meetings and constantly updated the flow of communication via emails

Created an efficient and legible filing system to help organize tasks and consolidate pertinent information

Assisted clients with resume building, career development, financial advisement, and filing applications

Viacom Media Networks: Comedy Central, Santa Monica, CA May 2015- January 2016

Development Intern

Created script coverage reports for incoming scripts

Watched, reviewed, and analyzed new & upcoming content material: videos, comedians, and writers

Participated in pitch meetings and selected new material and shows to air on the channel

Covered the desks of Comedy Central Development and Talent Executives including Kent Alterman, Allison Kingsley, Jonas Larsen, and Eric Abrams

ACTIVITIES/SKILLS

Fulton County Communications: Emergency Telecommunicator Jan 2016-May 2017

Cultural Work and Social Transformation Researcher January 2014- May 2014

Skills: Photography, Video Editing, Adobe Lightroom Classic, Photoshop, Microsoft Word, Excel, Publisher, PowerPoint, OneNote, Final Draft, Salesforce, Instagram, Facebook, TikTok

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