Joseph McGarrity

Operations Manager

aduwde@r.postjobfree.com

919-***-****

Goldsboro, NC, 27530

EDUCATION

AMERICAN MILITARY UNIVERSITY

BBA Business Analysis (Jan 2019)

AMERICAN MILITARY UNIVERSITY

AS Web Technology (Jan 2014)

ADDITIONAL SKILLS

Leadership & Communication

Financial Statements

Data Forecasting

People Management

Standards Implementation

Warehouse Management

Microsoft Office & Excel

Oral Presentations & PowerPoint

Data Analysis

WMS / ERP Systems

Market Growth

Attention to Detail

Interpersonal Skills

Troubleshooting & Problem Solving

Planning & Delegation: Priority Setting

Risk Analysis

Process Improvement Strategies

CERTIFICATIONS

2019 Certification of Capability in Business Analysis (CCBA) from International Institute of Business Analysis (IIBA)

2018 Lean Six Sigma Green Belt from (SSGI) from Six Sigma Global Institute

2017 Microsoft Azure Certified

2015 RFID Certified from RFID4U

CAREER OBJECTIVE

Proactive professional with 14 years of experience and a proven knowledge of warehouse distribution, improving processes, and elevating financial analysis. A results-oriented leader with proven abilities in managing projects, improving the efficiency of operations, strategic planning, and team building.

EXPERIENCE

OPERATIONS MANAGER

Park Designs, Goldsboro, NC / Apr 2019 - Present

Directly trains and manages 4 supervisors while leading a total staff of 40 team members; improving employee retention by 93%

Creates multiple Standard Operating Procedures across all sub-departments within shipping, receiving, special projects for the B2B & B2C markets; improved efficiency overall by 64% in operations

Standardizes the inventory management and cycle count processes from 79% to 96% accuracy in 6 months managing 7,000 SKU's and 8,340 stock bin locations within the warehouse using WMS / ERP NetSuite and Pacejet

Implements and trains 58 employees from multiple departments on the new automated sales orders picking processes; increasing daily shipping sales by 37%

Instituted framework for 21 Business Intelligence dashboards & reports; analyzing data and executing process improvement strategies in sales, Supply Chain, and warehouse operations

Approves departments payroll; supervises employee development and signs off all mid and annual performance appraisals

Oversees all HR duties and activities including professional development, conflict management and written reprimands

Increasing warehouse efficiency and productivity by optimizing and implementing strategies; thus, increasing daily sales and exceeding company monthly sales goals by 17%

Authorizes all operational expenses, budget, quarterly audits, and financial statements; approve

Decision maker in analyzing budget, forecasting, reviewing P&L statements, and ensuring board members profitability EBITA

BUSINESS ANALYST

Park Designs, Goldsboro, North Carolina / Dec 2018 - Apr 2019

Main responsibility was to turn large sets of market and competitive data into actionable insights that impact strategic direction and enhance the services provided to our clients

Created the Standard of procedures for reporting sales charts for the B2B & B2C market

Approved by the board of directors and became the company standard

Coordinated with CEO & Head of B2B Sales in identifying weekly and monthly sales rep performances

Using various analytic data to forecast and increase sales

Turning into decision making strategies to increase sales and was a factor in increasing sales by $7 million in under two years

Increased Brand awareness by 20% based on consumer data; thus, providing analytical guidance through cross channel initiatives and tactics

Co-led market research and target market in understanding our customer through demographic and data behavior

Partnered with the Marketing and Communications team to develop sales tools that clearly articulate value propositions and sustainable competitive advantages

Trained and hired 8 inside sales employees and wrote the audio script in acquiring new customers

Increased new customer B2C first year sales; $4.2 million in 2020

Enhanced customer experience through packaging and delivery times

Gathering insightful KPI's amongst 13 different rep companies with 284 outside sales representatives' employees

Identified all 284 outside sales rep performance and providing sales strategies to increase sales orders by 67%

Reviewed Return on Investment by recognizing customers online behavior by providing channel specific and overall customer insights

PROJECT MANAGER

ProxiGroup, Goldsboro, North Carolina / Jul 2016 - Nov 2018

Led a Research & Development team on a $2.7 million Grant for Inventory Management in RFID for the Supply Chain and Logistics industry

Extracted data from Microsoft Power BI into Excel, implemented advanced functionalities to perform data analysis for business intelligence, and make actionable recommendations

Generated inventory level reports and developed solutions for the clients supply chain and manufacturing sites using Salesforce

PROJECT COORDINATOR

ProxiGroup, Goldsboro, North Carolina / Jan 2016 - Jul 2016

Point of Contact for clients and business leaders in the supply chain and aerospace industries; such as Polish National Post Office, and Rolls Royce Singapore

Collaborated and executed business compliance rules in various industries certifying that the software platform met business requirements in the respected countries

Developed and maintained the research team's procedure documentation, including authoring procedures that adhere to RFID local and state federal rules and regulations.

QUALITY ASSURANCE STAFF SERGEANT

United States Air Force Mar 2008 - Dec 2015

Created multiple projects in various stages of design, testing, and customer service maintenance

Protected operating systems, software files and data files from unauthorized access

Lead multiple teams in various projects and missions; coordinating with logistics on protecting assets

Received the Commandant Award the highest honor during Airman Leadership School ranked top 1% out of 210 airmen.

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