Scrum Master

LINDSAY RABET, PSM II, SSM Houston TX 857-***-**** *****.*******@*****.***

Scrum Master Passionate Teacher Servant Leader Data-driven Scrum Master with 5+ years of proven success guiding teams to deliver results. Leverages a background in developing solutions that improve efficiency and remove impediments. Adds value to an organization by building high-performing teams while facilitating Sprint Planning, Daily Scrums, Backlog Refinement, Sprint Review, Sprint Retrospective, and PI Planning.

CORE COMPETENCIES

Agile Methodologies Scrum Framework & SAFe Framework Software Development Lifecycle Product Roadmap Execution Encouraging Continuous Improvement Complex Problem Solving Team Retention & Success JIRA, Azure DevOps Coach, Trainer & Mentor RELEVANT EXPERIENCE

SCRUM MASTER, Promontory Mortgage Path LLC, CT March 2021-November 2022

● Champion continuous improvement activities to reduce waste and increase productivity; coach organization to conduct continuous improvement events

● Track and communicate team velocity and sprint progress with close attention to dependencies and product road maps

● Organize and facilitate sprint planning, daily scrum events, sprint reviews, retrospectives, release planning, demos, and other scrum-related events.

● Support the teams focus on delivery of high quality stories on a predictable, balanced cadence

● Coach teams on the core agile principles of collaboration, prioritization, accountability, transparency, and self-organization.

● Continuously evaluate team processes for maximum output and value through the application of scrum knowledge

● Key Accomplishments

Improved team velocity by 20% through continuous coaching, inspection and adaptation

Achieved positive customer and stakeholder feedback by continuously leveraging creative problem-solving, addressing, resolving issues and conflicts quickly, and leveraging communication to increase effectiveness. SCRUM MASTER, TEKsystems, Baltimore, MD February 2017 — February 2021 Consultant for Humana (Healthcare) and Capital One (Finance)

● Lead the Scrum team of 8 members in using Agile methodology, scrum practices, and development of self-organization and efficiency, working under pressure and coaching the team on removing impediments

● Achieved a higher level of scrum maturity in daily operations by guiding the product owner and team to develop techniques and identify and fill in the blanks in the Agile framework

● Lead constant collaboration, partnership, improvement, and iteration on processes and practices

● Implement Agile best practices including but not limited to ensuring all events take place and serve its purpose within the time box

● Help the team to estimate capacities for iterations and assist the team in finalizing PI Objectives

● Key Accomplishments

Appointed to assist a Tiger team through the transition of moving their department from Waterfall to Agile, resulting in department-wide synchronization, increase in quality and efficiency

Acquired an additional team of 9, managing two teams simultaneously for the length of three project life cycles.

Achieved positive customer and stakeholder feedback by continuously leveraging creative problem-solving, addressing, resolving issues and conflicts quickly, and leveraging communication to increase effectiveness. ACCOUNT MANAGER, Lifetime Fitness, Boston,MA August 2015 — January 2017

● Developed trusted advisor relationships with key accounts, stakeholders, and executive sponsors, communicating the progress of monthly and quarterly initiatives by forecasting and tracking key metrics and quarterly results

● Customized and developed new business for user experience by identifying areas of improvement and aligning with their unique needs and goals, ensuring timely and successful delivery of solutions

● Grew territory opportunities and maximized profits by negotiating contracts and close agreements with integrity Key Accomplishment

Increase retention rate from 55% to 75% by build and maintain strong, long-lasting client relationships MANAGER OF SALES ACCOUNTS, Vector Marketing, Boston MA March 2011 — July 2015

● Drove sales and achieved monthly, quarterly, and yearly goals by cross-selling products and going the extra mile

● Mentor and guide team and co-workers to build productive trust relationships with customers by assessing customers needs, answering their queries, and following up on emails and customers' requests or issue escalations

● Improved UX by planning marketing activities and adjusting store's design within inventory control procedures Key Accomplishment

Promoted from Sales Associate due to data entry ability, customer satisfaction ratings, and generating new ideas EDUCATION & PROFESSIONAL DEVELOPMENT

UNIVERSITY OF MARYLAND, COLLEGE PARK, Bachelor of Arts (BA) in Management Certified SAFe 5.0 Scrum Master

Professional Scrum Master II

Professional Scrum Master I

Microsoft Office, Excel, Confluence, Agile Software, Scrum Framework, SAFe Framework, Project Management, DevOps, JIRA, Bilingual in English, and French (native)

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