Certified Phlebotomist Residential Assistant
Resume:
Jacqueline Bogan
Actively Searching
Richmond, KY 40475
************************@***********.***
Able to adapt quickly to new environments and situations. I’m dependable and trustworthy. Exhibits leadership, strong work ethic and enthusiasm. Excellent customer/patient satisfaction and service. Effective oral and written communication.
Ability to develop long range goals and objectives. Teamwork
Accurate cash handling skills.
I have the ability to assist with toileting, including bedpans, urinals, and commode chairs. I have the ability to remind/assist client with self-administration of medications (with proper training that I have had).
I have the ability to interact professionally with culturally diverse individuals during a time of crisis and distress.
Ability to show empathy to distressed individuals. Excellent organizational and communication skills. Ability to handle confidential information with discretion and professionalism. Proficiency with computers.
I have the ability to perform personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks. Fostering positive relationships between individuals served and their housemates. I have the ability to ensure client safety and maintaining a safe environment. I encourage self-help activities
I have the ability to report changes in client's condition or family situation to the office or said person. I have the ability to document services provided.
I have the ability to perform home management functions such as light housekeeping, laundry, bed making, and cleaning.
I have planned meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up. I have the ability to accompany client to scheduled appointments. I have the ability to transport clients or running errands for clients. I have the ability to do other duties as assigned. Willing to relocate to: Richmond, KY - Berea, KY - Irvine, KY Authorized to work in the US for any employer
Work Experience
Patient Care Technician
averhealth - Lexington, KY
March 2020 to May 2020
Entered participants that participated in the drug court program through authority of the courts into the computer system, visually monitored patients urinating or swapping of their mouths for the drug test. Scan the samples into the computer so that they could be shipped through FedEx and sent to the lab.
Residential Assistant
Dominion Senior Living - Richmond, KY
January 2020 to February 2020
Assisted residence with showers assisted them with toileting, assisted them with walking or pushing the wheelchair to an activity in the building. Help the residents get dressed and took vitals as needed. Certified nursing assistant/hospitality aid/Residential assistant Madison Health and Rehabilitation - Richmond, KY
August 2018 to February 2019
Helped assist residence with daily living like showering, toileting, feeding, vital signs, changing their clothes, and anything else that they needed whether it be a cup of ice or another blanket or another pillow. I took all of the classes and training through Nurse Aid Education and took the state test at BCTC in Lexington.
Customer Service
Amazon.com - Winchester, KY
September 2016 to March 2017
Answered hands free headset, multitask between multiple computers and 4 week extensive training given by Amazon.
Sale Associate
Valero Gas company - Irvine, KY
March 2013 to May 2014
Responsibilities
Accurate cash handling and management, stocking, Kept accurate inventory logs, friendly telephone etiquette, turning on gas pumps, customer satisfaction, and accurate end of shift documentation. Secretary/assistant
Hunter Exterior Walls LLC - London, KY
January 2005 to June 2013
Booked jobs, account management
Accurate cash collection and management. Friendly and professional telephone etiquette. Exhibited leadership, strong work ethic and enthusiasm. Excellent customer satisfaction and service.
Scanning of documents.
Able to work in a fast paced environment while consistently completing all expected job duties and responsibilities.
Money management.
Secretary
Watkins Gold Refinary - London, KY
August 2000 to May 2006
Responsibilities
Professional telephone etiquette, shipping and receiving, Coordinating travel arrangements, running errands, organizing, etc
Education
GED in College prep
Ged Program - Grand Junction, CO
1994 to 1995
Skills
• Computer Savvy (5 years)
• Shorthand (8 years)
• Telephone Etiquette (10+ years)
• Problem Solving (10+ years)
• Multi-Tasker (10+ years)
• Inventory (4 years)
• Client Relations (10+ years)
• Cash Handling (10+ years)
• Cash Register (2 years)
• Paperwork (10+ years)
• Sales (2 years)
• Cleaning (10+ years)
• CPR (2 years)
• First Aid (2 years)
• Fax (4 years)
• Filing (2 years)
• Phlebotomy Certification (1 year)
• Customer Service (4 years)
• CSR
• Customer Care
• Call Center (1 year)
• Customer Support (10+ years)
• Phlebotomy (Less than 1 year)
• Venipuncture (Less than 1 year)
• retail sales (4 years)
• Injections (1 year)
• Patient Care (10+ years)
• Scheduling (10+ years)
• Certified Nursing Assistant
• Residential assistant (10+ years)
• Vital Signs Experience (2 years)
• English (10+ years)
• Home Health
• Caregiving (10+ years)
• Developmental Disabilities Experience (10+ years)
• Meal Preparation (10+ years)
• Medical Office Experience
• Medication Administration (10+ years)
• HIPAA (8 years)
• Typing (1 year)
• Blood pressure on digital and manual (10+ years)
• Took Temperature (10+ years)
• Scheduling appointments (4 years)
• Home Care (10+ years)
• Medical Terminology
• Clerical Experience
• Swabbed mouths (Less than 1 year)
• Monitored people urinating for a drug test for authority of the courts (1 year)
• Bandaging and treating wounds (10+ years)
• Photography (2 years)
• First Aid (1 year)
• Hospitality Aid (10+ years)
• Laundry
Certifications and Licenses
Phlebotomy
May 2018 to Present
I am a certified phlebotomist.
My License number is KY22994E518
Assessments
Customer Service Skills — Familiar
June 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/uiwrvlxhejasv-ny First Aid Skills — Proficient
January 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: https://share.indeedassessments.com/share_assignment/xsulhcjykdh32lqf Medical Terminology — Proficient
January 2019
Measures a candidate's ability to understand and appropriately use medical terminology. Full results: https://share.indeedassessments.com/share_assignment/2l1qyhdrqtjp4pn Problem Solving — Completed
January 2019
Measures a candidate's ability to analyze relevant information when solving problems. Full results: https://share.indeedassessments.com/share_assignment/w-aze0xkohn8bkh Dependability — Familiar
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/share_to_profile/ e5622127a1317de718b8e07d7da74561eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I also worked as a patient care technician where I watched and collected urine samples and mouth swabs samples, I also did breathalyzers tests at the same job. I also had to check the patients in on the computer and at the end of the day I had to fed-x them to the lab. I am a very outgoing and trustworthy, understanding, and easy to talk to. I have a big heart especially for the elderly, babies and individuals with intellectual disabilities. I’m a social butterfly and team oriented. I can multitask. I take pride in what I do. Phlebotomy is a very fulfilling job, it’s a passion of mine to be able to talk to the people that are nervous or anxious and let them know that they are in compassionate, competent hands.
I also took vitals, weight, temperature, input and output of fluids. Recorded activities throughout the day and charted their food and drink intake and output.
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