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Business Development Customer Service

Location:
Rochester, NY
Posted:
January 25, 2023

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Resume:

Contact

+1-585-***-**** (Mobile)

********@*********.**.***

www.linkedin.com/in/ronk2012

(LinkedIn)

www.remarkglobalsolutions.com

(Company)

www.linkedin.com/in/ronk2012

(Personal)

Top Skills

Global Business Management

Planning Budgeting & Forecasting

Channel Account Management

Certifications

ESD Certification

Ronald M. Kramer

International Business Development Executive

Rochester, New York, United States

Summary

Domestic/International Business Development Executive (Micro/ Macro Optics, Laser Optics, Mechanics, Electronics, Battery/Energy, Data Communications, CZ Furnace Systems); North America, South America, China, Taiwan, Hong Kong, Singapore, Korea, Thailand, Indonesia, Europe, Australia, India, Israel, ...

30+ years’ Executive-level Global Sales, Marketing, and Business Development professional.

Business Development for manufacturing markets including Semiconductor (Front & Back End), Solar, Medical Devices, ... Channel Partner & OEM Project/Product Management

Strong communication and interpersonal skills combined with a high degree of professional integrity.

Fiscally savvy; P&L Management, Budget Development/ Implementation and Strategic Planning.

Experience

Focuslight Technologies Inc.

Americas Sales Leader (North America & South America) July 2022 - January 2023 (7 months)

Xi'an, Shaanxi, China

Focuslight Technologies Inc. designs, develops and manufactures high power diode lasers (photon generation) and laser optics (photon control) used in various applications in advanced manufacturing, health, research, automotive and consumer electronics. The business scope is being extended by the development and manufacturing of photonic application modules and systems

(photonics application solutions, including LiDAR transmitter modules and UV- L optical systems).

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Focuslight has four (4) major businesses: Diode Laser, Laser Optics, Automotive Application (LiDAR) and Optical Systems, with facilities in Xi’an

(China), Dongguan (China), Haining (China) and Dortmund (Germany), and is ISO 14001, ISO 45001, ISO 9001:2015, and IATF 16949 certified. Responsible for all aspects of the sales cycle including lead generation, prospect development, sales presentations, closing and account management with emphasis on customer satisfaction.

Define sales strategies.

Manage quotes and proposals.

Maintain and grow customer relationships.

Attend sales and networking events such as industry meetings and trade shows.

Generation and management of sales reports and forecasts. Meeting annual sales targets for your territory.

Analyze and evaluate the effectiveness of sales, methods, costs, and results. Develop and manage sales budgets and oversee the development and management of internal operating results.

Management of all major and critical developing client accounts within your territory and coordinate the coaching and handling of all other accounts. Work with Colleagues across North America region, ensuring that Focuslight is represented favorably and consistently across the region. Establish and implement short- and long-term goals, objectives, policies and operating procedures.

Coach and help develop USA sales staff and remote sales team for Americas market.

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Attract and recruit additional talent depending on sales growth. Based in USA with global travelling.

Linton Crystal Technologies

Director of Business Development - Global

November 2016 - April 2022 (5 years 6 months)

Rochester, New York Area

Linton Crystal Technologies (LCT) is the world leader in the design, development, and manufacture of Czochralski (CZ) furnaces for producing monocrystalline ingots for the semiconductor, machined part, and solar industries. We specialize in silicon and produce equipment for materials such as germanium, gallium arsenide, and indium antimonide (InSb). LCT also provides diamond wire saws and specialized equipment for shaping and polishing ingots and cutting them into wafers. We work with each client to ensure the growers and accessories you purchase will best meet your stringent industry requirements.

Managed worldwide Sales & Marketing groups including direct reports

(Sales, Technical Support & Customer Service) as well as manufactures' representatives.

Developed sales strategies to penetrate existing and new markets. This includes managing tradeshows and attending industry events. Planned and reported forecasts directly to the Board of Directors. Built/managed relationships with key semi/solar accounts. Established training program for manufactures’ representatives. Traveled extensively (75%+) globally.

Worked with OEMs on the design and development of new equipment. This includes next generation CZ crystal growing furnaces for both the Semiconductor (200 mm & 300 mm) and Solar industries (M6, M10 & M/G12) as well as customized equipment built to meet R&D specific requirements. Provided technical support and process development for CZ crystal growers. Page 3 of 8

All growers are manufactured at a facility owned by our parent company, Linton Technology Co. Ltd. in Dalian & Wuxi, China. Visited factories monthly to gain knowledge on upcoming trends and maintain relationships with our Chinese counterparts.

In addition to manufacturing CZ furnaces, the Linton China division produces saws for cutting Mono and Multicrystalline ingots. Helped customers become vertically integrated by providing sales support for Kayex brand CZ crystal growers as well as Linton saws.

Fiberguide Industries

Worldwide OEM Business Development Manager

December 2012 - August 2016 (3 years 9 months)

Stirling, New Jersey / Boise, Idaho - Remote (Office in Rochester, New York) Develop direct customer relationships with OEM Product Managers, Controls and Applications Engineers, Marketing, Field Service Managers, and their Sales Organization (distributors, integrators, and direct) sufficient to understand ALL aspects of the OEM’s business.

Secure machine design specifications as the preferred vendor for specific Industrial, Medical and Sensing applications for the OEM’s machine. Long-term Contract Development: Build upon the success of an application or assembly, and extend the relationship into other machines, End-Users, and Integrators.

Contact Development: Identifying key contacts and establishing introductory appointments.

Represent company at International trade shows, customer & dealer events, plus industry conferences.

For more than three decades Fiberguide Industries has been a reliable, long- term, strategic partner with OEM manufacturers in providing efficient, cost- effective, practical fiber optic solutions engineered to meet their specific needs. We specialize in manufacturing large core specialty optical fiber, high temperature metalized optical fibers, and we package these fibers in a variety of assemblies / bundles used for optical power delivery and optical sensing applications.

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With Corporate headquarters and fiber manufacturing located in Stirling, New Jersey; applications engineering, component, and assembly manufacturing in Caldwell, Idaho; as well as a sales office and manufacturing in Shanghai, China; Fiberguide Industries is well positioned to serve the needs of our global customers.

Fiberguide is one of over forty high tech companies owned by Halma that manufacture products for hazard detection and life protection. Headquartered in Amersham, England and publicly traded on the London Stock Exchange, Halma is a market leader in electronic, safety and environmental technologies. Fiberguide is part of the Photonics Division which includes Ocean Optics, Ocean Thin Films, Labsphere and AVO Photonics.

REMARK Global Solutions

Director of Global Business Development

May 2011 - December 2012 (1 year 8 months)

Rochester, New York USA

Remark Global Solutions connects North American based manufacturers looking for OEM optical/mechanical solutions with Asian and European suppliers (verifiable business contacts; Electronics, Optics, Mechanics, Battery

& Energy). Remark represents quality, reliable, cost efficient manufacturers from China, Taiwan, Malaysia, Thailand, Japan, Korea, India, Europe

(Germany) and the United States.

Company A (San Jose, CA) - Developed Sales & Marketing plan working from a Virtual office in Rochester, New York. Hired international manufacturers' representatives by finding companies already representing compatible products/systems used in the manufacturer of semiconductors, LED/OLED and Micro-fluidics applications.

Company B (Newark, NY) - Developed a sales and compensation program as well as worked as lead project manager on products dedicated to diversifying the company from service only to product development. Devised a revenue stream for a newly formed vision systems product line. Company C - (Boynton Beach, FL) Developed a plan to work with international suppliers, expanding a USA based optical manufacturer beyond its traditional products to include higher margin opto/mechanical assemblies. Page 5 of 8

Ultralife Corporation

Director of OEM Commercial Sales, Worldwide

October 2010 - May 2011 (8 months)

Newark, New York USA

Ultralife Corporation, which began as a battery company, serves its markets with products and services ranging from portable and standby power solutions to communications and electronics systems. Through its engineering and collaborative approach to problem solving, Ultralife serves government, defense and commercial customers across the globe. Managed a Worldwide Commercial Sales Department for Battery and Energy products. Accountability for 42 million (USD) dollars in OEM, Channel and Distribution revenue.

Devised/Implemented a business plan which included hiring worldwide territorial “Country Managers” to clear the diverse cultural business practices, between USA and Rest-of-World, strategic to increasing regional country growth.

Headquartered in Newark, New York, the company's business segments include: Battery & Energy Products, Communications Systems and Energy Services. Ultralife has operations in North America, Europe and Asia. For more information, visit http://www.ultralifecorp.com.

Qioptiq Imaging Solutions

Director of Sales and Marketing, Worldwide

February 2000 - March 2008 (8 years 2 months)

Fairport, New York USA

8+ years’ Executive-level Sales, Marketing, and Business Development

(Optics, Mechanics, Electronics Standard and Custom Solutions) with responsibility for all product lines and markets worldwide. Full fiscal responsibility for P&L Management.

Managed Worldwide Sales, Marketing and Engineering team (13 direct reports worldwide) with accountability for multi-million dollar ($18M USD) annual company revenue. Responsible for multi-million dollar ($2.0M USD) annual departmental operating budget.

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Direct responsibility for revenue growth in APAC Region. Increased revenue from less than $1M (USD) in 2005 to + $5M (USD) at +40% AGM in 2007. Used “Continuous Improvement Plan” rather than a pricing war. In 2006, grew revenue in Europe from less than $500K (USD) to excess of

$2M (USD).

Stabilized company revenue by expanding markets/products to include Life Sciences, Medical Device Manufacturing and Government/Defense generating +40% of the annual revenue. Prior, the company relied on the cyclical Semiconductor market at 100%.

Successfully managed a product development team (Finance, Engineering, Operations, and Marketing) to develop/market a Confocal Optical System to compete with Nikon, Olympus, Leica and Zeiss. Generated $2M (USD) in first year sales.

Managed and collaborated with Marketing Director to plan and execute print advertising campaigns, develop website content, and plan trade show displays designed to reach international customers across diverse industries. Telebyte Technology, Inc

Global Sales Marketing Manager

May 1986 - December 1999 (13 years 8 months)

Hauppauge, New York USA

Headquartered in Hauppauge, New York, Telebyte, Inc. is a leading manufacturer of data communications equipment for copper and fiber networks. In addition, our high-tech enterprise offers local loop simulators and noise generators for testing broadband equipment. Telebyte supports a wide range of data communication solutions and services. From a basement start-up company in 1979 to trading publicly in 1984 (NYSE OTC Symbol: TBTI).

TBTI generated +$5M (USD) revenue in 1986.

Progressive career encompassing; cold calling/lead generation, key account management, department operations (planning, budgeting), marketing and exhibition participation.

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Education

SUNY Brockport

Bachelor's degree, Business, Management, Marketing, and Related Support Services · (September 1981 - May 1986)

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