Appointment Setter Center Agent

Karen F. H. Mason

*** ********** **** *** ***, College Station Texas 77840 *****.*.*.*****@*****.*** Cell 210-***-****

Objective: Obtain a career working helping others in need

· 5 years experience teaching children in the Head Start Program in a 4 year old pre-k classroom.

· Teaching Certificate for EC through 4th grade and English as a Second Language

· 4 years working with people in a customer service background developing excellent communication and relationship skills.

· A hard worker, the ability to meet goals, excellent communications skills, and a proven track record.

Education: AUG. 2004 - DEC 2008 - Bachelor of Arts from the University of Texas at San Antonio. Associate of liberal arts degree from San Antonio College. Experience:

2009 – 2014 (Family Services Association, A contractor for NEISD that provides the Head Start Pre K program for the school district.) Head Start Classroom Teacher - To teach children of a diverse and multicultural background the skills as defined by the Prekindergarten Guidelines and Head Start guidelines. In this position, I have developed my skills to tier my classroom for ESL and Special Needs Children. I have used my skills in customer service to work with parents of my children to help their children see success. I work with parents to help them understand the importance of reading to their children and developing a safe nurturing environment where learning can occur. I do this through a combination of daily interactions, home visits, and working with our Child Advocate to provide a safe, clean, and nurturing environment.

2014 - 2016 Buckholts ISD - Special Education Teacher - Prek to 12 th Grade Establish and maintain open communication by conducting conferences with parents, students, principals, and teachers. Maintain professional relationships with parents, students, and colleagues. Participate in staff development activities to improve job-related skills. Keep informed of and comply with federal, state, district, and school regulations and policies for special education teachers. Compile, maintain, and file all physical and computerized reports, records, and other documents required.

2016-2018 Hearne ISD - Special Education Teacher - 4th Grade to 5th Grade Establish and maintain open communication by conducting conferences with parents, students, principals, and teachers. Maintain professional relationships with parents, students, and colleagues. Participate in staff development activities to improve job-related skills. Keep informed of and comply with federal, state, district, and school regulations and policies for special education teachers. Compile, maintain, and file all physical and computerized reports, records, and other documents required.

2018- 2021 Bryan ISD - Special Education Teacher - Prek to 4th Grade Establish and maintain open communication by conducting conferences with parents, students, principals, and teachers. Maintain professional relationships with parents, students, and colleagues. Participate in staff development activities to improve job-related skills. Keep informed of and comply with federal, state, district, and school regulations and policies for special education teachers. Compile, maintain, and file all physical and computerized reports, records, and other documents required.

4 YEARS OF CUSTOMER SERVICE EXPERIENCE:

2000 to 2004 - Citibank Citi Affluent Business Financial Associate - Working with valued customers with assets greater than 5 million dollars in deposits. (Work to deepen banking relationships, retention of important business members in the communities where Citi does business and using good customer service and communication skills to promote the Citi Name among business leaders.) 2021 to 2023 - Live Ops - Independent Call Center Agent for Nordstrom- Taking orders, giving information on arrival for packages, placing inquiries on missing packages and informing about the returns process.

2022 to Current - McDade Insurance - Appointment setter, Handle incoming and outgoing email and assist in processing paperwork.

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