Service Representative Customer

Andrea Armstead

Phone: 702-***-****

Alt Phone: 702-***-****

Email: ****************@*****.***

Objective

Seeking employment as a Customer Service Representative. Skills

• Comprehensive written and verbal communication skills

• Possess sound judgment with excellent problem-solving skills

• Ability to work independently as well as part of a team

• Ability to solve customer queries as well as set goals and meet objectives efficiently

• Possess exceptional administrative and organizational skills Employment History

Customer Service Representative

Amazon, Houston, TX

02/2021 - 04/2022

• Provided directions and general assistance

• Kept customer informed about progress by checking the status of orders in customer record system

• Adhere to quality standards, meeting sales and performance goals set by management

• Provided assistance/support to other areas of the business

• Maintain positive customer relations and overall service level management

• Answer customer calls/emails as the first point of contact for service calls Customer Service Representative

Humana Call Center, Houston, TX

03/2020 - 02/2021

• Answered, screened and processed medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.

• Provided information on programs, policies, and procedures.

• Collected and enters patient intake information into the appropriate medical service software system to initiate the transaction.

• Documented notes in a concise, thorough, and accurate way.

• Met the expectations of our internal and external customers in providing excellent service.

Education History

General High School Curriculum

High School Diploma

Antelope Valley High School,

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